March 23, 20188 yr Just curious, as I have an issue that needs the attention of the person or group responsible for responding to emails sent to the [email protected] address. Has an official response time been mentioned anywhere? I’m having difficulty locating it if so.
March 23, 20188 yr 35 minutes ago, vmxnet4 said: Just curious, as I have an issue that needs the attention of the person or group responsible for responding to emails sent to the [email protected] address If the issue doesn't have to be directly addressed by Limetech themselves, then you get more eyes on the problem by posting the details here.
March 24, 20188 yr Author 17 hours ago, Squid said: If the issue doesn't have to be directly addressed by Limetech themselves, then you get more eyes on the problem by posting the details here. Lost 2 USB flash drives during troubleshooting a disk issue that turned out to be a failing PSU. Need that "2nd" replacement key as a result.
March 24, 20188 yr Send a friendly reminder, your earlier email may have lost visibility in the pile. Usually response time is very fast. (keep in mind though time differences) Edited March 24, 20188 yr by bonienl
March 27, 20188 yr Author A Lime Tech Rep reached out to me today and took care of this very quickly. Immediate responses as I sent them the required info so that they could send me a 2nd replacement key. My system and array has been stable since I replaced the PSU (an EVGA SR-2 1200W for anyone curious) with a new Corsair HX850i. FWIW, what a horrible, time consuming experience. HDDs just dissapearing randomly, swapping out SATA cables, swapping out HBAs, swapping out drives, all while doing a parity sync in between each swap, which would fail after about 15-20 minutes, with errors on the parity drive at first (which made me initially think that the brand new WD Gold drive was defective.) Then, had read errors on one of the other drives (the only drive in the array with data on it at the time.) Moved each component to a spare system to rule it out as a problem, and after they all worked fine in the other system, I had the PSU left as the next common thing that had not been tested yet. Put new PSU in, and everything worked like it should, and has been since then (about 1 week so far, and counting.) RIP EVGA SR-2 PSU and 2 USB flash drives. Probably lucky that’s all I lost, now that I think about it. Edited March 27, 20188 yr by vmxnet4
March 27, 20188 yr Nice to hear that you have your system up and running again. It's really vital with stable power - that's why the PSU is one of the most important components to select with great care. The good thing with selecting PSU carefully is that more expensive PSU also normally have better efficiency. I have been lucky enough to only have a single PSU misbehave - but that was a rather expensive experience since computer electronics doesn't much like overvoltages.
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