April 21, 20188 yr I've been slowly moving drives and data from old server to new, and added 2 drives a couple days ago. I was running a drive scanner on the old server and these drives seemed fine. Today I got the notice of read errors on disk 4, I ran an extended smart test and it came up with "Errors occurred - Check SMART report". Server diagnostics attached. Is this grounds for sending in the drive for warrenty? Is there a good video or post that anyone knows of that explains smart reports? I'm not really sure what I'm looking at. server-diagnostics-20180421-1159.zip
April 21, 20188 yr Disk4 & 1 have several time error Disk4 200 Multi_Zone_Error_Rate ---R-- 200 200 000 - 30 Commands leading to the command that caused the error were: CR FEATR COUNT LBA_48 LH LM LL DV DC Powered_Up_Time Command/Feature_Name -- == -- == -- == == == -- -- -- -- -- --------------- -------------------- 25 00 00 02 40 00 00 01 62 62 80 e0 08 1d+08:54:38.735 READ DMA EXT 25 00 00 04 00 00 00 01 62 5e 80 e0 08 1d+08:54:38.732 READ DMA EXT 25 00 00 04 00 00 00 01 62 5a 80 e0 08 1d+08:54:38.729 READ DMA EXT 25 00 00 04 00 00 00 01 62 56 80 e0 08 1d+08:54:38.725 READ DMA EXT 25 00 00 04 00 00 00 01 62 52 80 e0 08 1d+08:54:38.614 READ DMA EXT Disk1 also have bad signal. 197 Current_Pending_Sector -O--CK 200 200 000 - 1 200 Multi_Zone_Error_Rate ---R-- 200 200 000 - 27 Commands leading to the command that caused the error were: CR FEATR COUNT LBA_48 LH LM LL DV DC Powered_Up_Time Command/Feature_Name -- == -- == -- == == == -- -- -- -- -- --------------- -------------------- 60 01 00 00 b8 00 00 01 58 09 c8 40 08 3d+11:03:52.607 READ FPDMA QUEUED 60 01 00 00 b0 00 00 01 58 0a c8 40 08 3d+11:03:52.607 READ FPDMA QUEUED 27 00 00 00 00 00 00 00 00 00 00 e0 00 3d+11:03:52.606 READ NATIVE MAX ADDRESS EXT [OBS-ACS-3] ec 00 00 00 00 00 00 00 00 00 00 a0 00 3d+11:03:52.606 IDENTIFY DEVICE ef 00 03 00 46 00 00 00 00 00 00 a0 00 3d+11:03:52.606 SET FEATURES [Set transfer mode] Edited April 21, 20188 yr by Benson
April 21, 20188 yr Community Expert 3 hours ago, myt30 said: post that anyone knows of that explains smart reports? I'm not really sure what I'm looking at. You might want to read this: https://en.wikipedia.org/wiki/S.M.A.R.T. You also have to realize that every HD manufacturer decides which parameters to report, how to format the results, and their interpretation of what the parameter is actually showing about the drive. As a result, most folks tend to focus on these reported parameters which can trigger a report to the user. (They are found under Settings >>> Disk Settings under the GLOBAL SMART SETTINGS section.)
April 22, 20188 yr Community Expert 17 hours ago, myt30 said: Is this grounds for sending in the drive for warrenty? Yes, disk4 has failed, disk1 is failing and will likely fail very soon.
April 22, 20188 yr Author Thankyou for all the help. I'm still figuring out SMART data, but I'll keep reading. All of the 4tb drives are under warranty. I have a prescanned 4 tb cold spare, and I think I'll replace disk 4 first and advance rma a disk for disk 1. 20 hours ago, Benson said: Disk1 also have bad signal. What does this mean? Something wrong in the cabling? All of the drives are in tool-less trays, so I don't have to touch the cabling when removing drives. Should I go over them anyway?
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