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Trial key will not install


jzrawlins

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So I got the trial key email but when I try to put it in and register I get a popup box that stays blank for a while and eventually errors with "504 Gateway Timeout".

 

I am running behind a proxy and set that up in the browser so it does get out both http and https. 

 

I have tried both 6.5.3 and 6.5.2. Both versions behave the same.

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3 hours ago, jzrawlins said:

Does anyone have any ideas? I entered a support ticket, but have received nothing back from this company. 

What do you mean by "support ticket"?  We've received some support email asking about how to set up a proxy and I generally point them to this topic.

 

This is going to be a difficult thing for us to fix since we have to set up some kind of proxy to test with.

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