rutherford Posted October 13, 2018 Share Posted October 13, 2018 Hello friends, wondering if someone would check out my diagnostics to see if this drive is toast. I haven't restarted yet, it just reported that it had errors and was taken out of the array. All five drives are shucked Seagate Expansion 8TB drives. I'd like to check the warranty, but do I need to crack the case and look at the sticker on the drive? I don't have any info from the original order, didn't take pics of the drives. Is any of this info from the main page the serial number I'm looking for? ST8000DM004-2CX188_WCT03HHD - 8 TB (sdc) When I put that WCT03HHD into the Seagate warranty checker, it just hangs forever. I bought the drives in 2017, so it's well within the three year warranty period. I've seen conflicting info online on if shucking voids warranties. I also saw I should pop the case anyhow and check all the wires. I'll do that this evening. Thanks for peeking! rubble-diagnostics-20181012-2312.zip Quote Link to comment
JorgeB Posted October 13, 2018 Share Posted October 13, 2018 Disk dropped offline, you need to check connections and/or power cycle the server to see if it comes online, if it does post new diags so we can see the SMART report. Quote Link to comment
rutherford Posted October 13, 2018 Author Share Posted October 13, 2018 Did a power cycle. I still haven't gotten in to wiggle wires. Here is the Smart Report, and Diagnostics after start up. rubble-diagnostics-20181013-0729.zip ST8000DM004-2CX188_WCT03HHD-20181013-0724.txt Quote Link to comment
JorgeB Posted October 13, 2018 Share Posted October 13, 2018 SMART looks fine, when the drive dropped it looked similar to what it should happen if a cable was pulled, so you should replace/swap cables to rule them out and rebuild, if it fails again with new cables it's likely the disk. 1 Quote Link to comment
rutherford Posted October 17, 2018 Author Share Posted October 17, 2018 checked all cables, disk still came up with Red Ex. I'll order a new drive meow. Please let me know if this is correct any how! You guys/gals are great. drew rubble-diagnostics-20181017-1648.zip Quote Link to comment
itimpi Posted October 18, 2018 Share Posted October 18, 2018 3 hours ago, dkerlee said: checked all cables, disk still came up with Red Ex. I'll order a new drive meow. Please let me know if this is correct any how! You guys/gals are great. drew rubble-diagnostics-20181017-1648.zip Note that once it has occurred a red ‘x’ can only be cleared by doing a rebuild regardless of whether the drive is actually OK. Simply rebooting the server will not clear this status. 1 Quote Link to comment
rutherford Posted October 18, 2018 Author Share Posted October 18, 2018 (edited) Ah hah! Okay, I'll get that rebuild going. I suppose it can't hurt to have the extra drive around anyhow. Un-plugged, and replugged all the wires. They all look fine to me so far. Going to re-enable the drive, let it rebuild, and see where we're at next. I've got another drive showing up tomorrow in case something gets weird; and it will be ready to go if/when a bad-write happens again. I'll update this thread. Thanks! re-enable the drive Edited October 18, 2018 by dkerlee Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.