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joefig44

"Folder No Longer Avaialble" leading to No Boot

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Recently on my Unraid server (v 6.x - unsure and cant' check now) I've been getting intermittent error messages when access user shares that state the folder is no longer available.

 

The first time this happened a few weeks ago I shut down the server and restarted it to find that it would not come back onto the network.  After hard rebooting several times and hitting the enter key after one of those once, I got it back up and running.

 

Note that I do not have a monitor setup on the server currently, so don't actually know what is going on in there....that's my next step.

 

Now the same issue started happening again, and I can't seem to get it back up.  My next step is to find a monitor somewhere to try and see what is going on, but thought I'd ask here first for any help.

 

 

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Are you sure it's booting? Can you ping it?

 

If you're not sure it's booting you will definitely need that monitor.

 

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11 minutes ago, trurl said:

Are you sure it's booting? Can you ping it?

 

If you're not sure it's booting you will definitely need that monitor.

 

No, actually I'm pretty sure it's not fully booting because I can't ping it and I also can't see it in my router's list of devices.

 

Lights on network card light up when booting but then go out

 

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Well there are some things we could try and should probably do anyway.

 

Do you have a recent backup of your flash drive?

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I do not.

 

So hooked up a monitor and basically it boots and loads until starts rsyslogd daemon.  Then it says this:

 

modprobe:  FATAL : Module ATL1E not found

modprobe : WARNING: Module ATL1E not found in directory /lib/modules/4.14.4....

 

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7 minutes ago, joefig44 said:

I do not.

 

So hooked up a monitor and basically it boots and loads until starts rsyslogd daemon.  Then it says this:

 

modprobe:  FATAL : Module ATL1E not found

modprobe : WARNING: Module ATL1E not found in directory /lib/modules/4.14.4....

 

That's an Atheros Gigabit Ethernet adapter driver.

 

It should be found in:

image.png.aaec7a1515868a3f6f4b4e1ee3071332.png

 

That would explain why you are getting no IP address.  I assume your NIC is an Atheros?

 

With no network connectivity, lots of things are going to be inaccessible/unavailable. 

 

Once you see that error on the monitor, what happens?  Does it keep trying to boot unRAID or does it stop at that error?

 

Something on your flash drive must be corrupt if it is failing to load the kernel drivers properly.  You may need to start over with your flash drive if you have no backup. 

 

I'll let the experts take it from here.

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1 minute ago, Hoopster said:

That's an Atheros Gigabit Ethernet adapter driver.

 

It should be found in:

image.png.aaec7a1515868a3f6f4b4e1ee3071332.png

 

That would explain why you are getting no IP address.  I assume your NIC is an Atheros?

 

With no network connectivity, lots of things are going to be inaccessible/unavailable. 

 

Once you see that error on the monitor, what happens?  Does it keep trying to boot unRAID or does it stop at that error?

 

Something on your flash drive must be corrupt if it is failing to load the kernel drivers properly.  You may need to start over with your flash drive if you have no backup. 

 

I'll let the experts take it from here.

That's it, it stops at that error.

 

Yes, it is an Atheros I guess.

 

Can't find a backup anywhere.  Stupidly I may have stored it on the NAS.

 

 

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Posted (edited)
34 minutes ago, Hoopster said:

That's an Atheros Gigabit Ethernet adapter driver.

 

It should be found in:

image.png.aaec7a1515868a3f6f4b4e1ee3071332.png

 

That would explain why you are getting no IP address.  I assume your NIC is an Atheros?

 

With no network connectivity, lots of things are going to be inaccessible/unavailable. 

 

Once you see that error on the monitor, what happens?  Does it keep trying to boot unRAID or does it stop at that error?

 

Something on your flash drive must be corrupt if it is failing to load the kernel drivers properly.  You may need to start over with your flash drive if you have no backup. 

 

I'll let the experts take it from here.

I was incorrect in assuming it didn't do anything after the error. 

 

After about 30 seconds it goes to a "Tower login:" prompt. 

 

I also tried unplugging the network cable from the Atheros network card and plugged it into the network port on the motherboard.  While I get flickering lights I still get the same error I quoted above and the same result.

 

 

Edited by joefig44

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Posted (edited)

Ok, after a few more reboots, I still get the same errors I posted but now I have flickering lights on the network card AND access to the server.

 

First thing I'm doing is taking a backup of the USB.  Here is the diagnostic file  diagtower-diagnostics-20190108-1834.zip

 

BTW, I'm running v 6.5.3

Edited by joefig44

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You can download a zipped backup of flash by going to Main - Boot Device - Flash - Flash Backup.

 

The intermittent nature of your problem suggests a problem with the port. Try plugging flash into another port, preferably USB2

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3 minutes ago, trurl said:

You can download a zipped backup of flash by going to Main - Boot Device - Flash - Flash Backup.

 

The intermittent nature of your problem suggests a problem with the port. Try plugging flash into another port, preferably USB2

Brilliant!  Done.

 

So, you think that it's more about which port the USB key is plugged into and not what port the network cable is plugged into?

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If the only problem you're having is a network problem then maybe it is something to do with your networking hardware.

 

It looks like your flash has a number of FSCK*.REC files on it though, which suggests corruption on flash was repaired. And if you are using a USB3 port that is a common source of problems.

 

You should also delete the file config/plugins/dynamix.plg from flash. It looks like it isn't loading anyway, but it is incompatible with your Unraid version and has caused problems on some versions.

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22 hours ago, trurl said:

If the only problem you're having is a network problem then maybe it is something to do with your networking hardware.

 

It looks like your flash has a number of FSCK*.REC files on it though, which suggests corruption on flash was repaired. And if you are using a USB3 port that is a common source of problems.

 

You should also delete the file config/plugins/dynamix.plg from flash. It looks like it isn't loading anyway, but it is incompatible with your Unraid version and has caused problems on some versions.

Thanks, I'll look into this.

 

Question:  so if it is a faulty NIC card, I do have a network mobo port I can plug into.  It lights up too when plugged into, but I can't seem to get it to work (but can't tell if it's my main issue or if it is due to something I may need to do in unraid to enable the intregated NIC)?

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2 hours ago, joefig44 said:

Question:  so if it is a faulty NIC card, I do have a network mobo port I can plug into.  It lights up too when plugged into, but I can't seem to get it to work (but can't tell if it's my main issue or if it is due to something I may need to do in unraid to enable the intregated NIC)?

If you remove the card and the mobo port is not disabled in the BIOS so it is the only one available for Unraid to choose then it should choose it.

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10 hours ago, trurl said:

If you remove the card and the mobo port is not disabled in the BIOS so it is the only one available for Unraid to choose then it should choose it.

I managed to get the other port to work.  Now let's see if it is stable or if it starts exhibiting the same symptoms I had before (which would indicate it's not the network port and may be something else)

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12 hours ago, joefig44 said:

I managed to get the other port to work.  Now let's see if it is stable or if it starts exhibiting the same symptoms I had before (which would indicate it's not the network port and may be something else)

 

22 hours ago, trurl said:

If you remove the card and the mobo port is not disabled in the BIOS so it is the only one available for Unraid to choose then it should choose it.

So, as mentioned I managed to get it to work but I notice now two key things have changed:

 

1.  The server name:  it's no longer called "executioner" - what I named it before, but instead called just Tower

2.  It says "Docker Service Failed to Start"

 

Any ideas what I should be doing beyond what you recommended above?

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13 minutes ago, joefig44 said:

 

So, as mentioned I managed to get it to work but I notice now two key things have changed:

 

1.  The server name:  it's no longer called "executioner" - what I named it before, but instead called just Tower

2.  It says "Docker Service Failed to Start"

 

Any ideas what I should be doing beyond what you recommended above?

Losing its name sounds like it has lost connection with the flash drive. Post another diagnostic

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I don't see anything obvious in those, and looking back, it was named Tower in your previous diagnostics. Probably had flash corruption at some point that caused it to go to default.

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54 minutes ago, trurl said:

I don't see anything obvious in those, and looking back, it was named Tower in your previous diagnostics. Probably had flash corruption at some point that caused it to go to default.

Yes, it was Tower on the previous diagnostic.

 

So, what should I do as next steps now?  The backup I took was of this flash (post corruption).

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On 1/11/2019 at 11:21 AM, trurl said:

Just go forward from here and change any settings you need to then get another backup.

 

I found a post of yours from Dec.2 with diagnostics attached. If you open them and look in the config folder you can read some of those .cfg files for a clue to what you had before.

 

https://forums.unraid.net/topic/76047-docker-apps-disappeared/?do=findComment&comment=701806

 

Just so I'm clear on what you mean by "go forward from here...", do you mean I should plug the flash drive into a PC and manipulate the cfg files so all the listed settings match those of the same on the cfg files in that Dec 2 diagnostic you found that I posted?

 

Or do I somehow do it on the unraid console?

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Nevermind, found it all in Settings on the console.  I'm back up and running now!  Thanks!

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