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BeaverTerror

Bought a new disk, dead on arrival?

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I received a 4TB HGST server take-off (used) SAS drive in the mail today. Plugged it into my server, and it is not initializing.

 

The disk log indicates the following warning:

UnRAID kernel: sd 8:0:2:0: [sdj] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08

UnRAID emhttpd: device /dev/sdj has size zero

 

The smart report indicates:

device is NOT READY (e.g. spun down, busy)
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

 

My configuration zip file is attached. The device is sdj.

 

This is in a fully operational machine that has been running without problems for years. There are no issues with the server hardware. The HBA is an LSI 9211-8i. I tried the disk on two different ports, same result.

 

The hard drive itself is spinning. Please help me confirm this isn't some kind of configuration issue with SAS drives, before I send it back to the seller.

 

Thank you.

 

Quote

Feb 22 04:49:45 UnRAID kernel: sd 8:0:2:0: [sdj] Spinning up disk...
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Read Capacity(16) failed: Result: hostbyte=0x00 driverbyte=0x08
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Sense Key : 0x2 [current] [descriptor]
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] ASC=0x4 ASCQ=0x2
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Sense Key : 0x2 [current] [descriptor]
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] ASC=0x4 ASCQ=0x2
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] 0 512-byte logical blocks: (0 B/0 B)
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] 0-byte physical blocks
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Write Protect is off
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Mode Sense: f7 00 10 08
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Write cache: enabled, read cache: enabled, supports DPO and FUA
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Spinning up disk...
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] Read Capacity(16) failed: Result: hostbyte=0x00 driverbyte=0x08
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] Sense Key : 0x2 [current] [descriptor]
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] ASC=0x4 ASCQ=0x2
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] Sense Key : 0x2 [current] [descriptor]
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] ASC=0x4 ASCQ=0x2
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] Attached SCSI disk
Feb 22 04:53:31 UnRAID emhttpd: device /dev/sdj has size zero

 

unraid-diagnostics-20190221-2056.zip

Edited by BeaverTerror

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Seems like a disk issue, though you might want to try again after updating the LSI firmware to latest, you're on 15.00.00.00, current one is 20.00.07.00

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