Bought a new disk, dead on arrival?

[BeaverTerror]

I received a 4TB HGST server take-off (used) SAS drive in the mail today. Plugged it into my server, and it is not initializing.

 

The disk log indicates the following warning:

UnRAID kernel: sd 8:0:2:0: [sdj] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08

UnRAID emhttpd: device /dev/sdj has size zero

 

The smart report indicates:

device is NOT READY (e.g. spun down, busy)
A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

 

My configuration zip file is attached. The device is sdj.

 

This is in a fully operational machine that has been running without problems for years. There are no issues with the server hardware. The HBA is an LSI 9211-8i. I tried the disk on two different ports, same result.

 

The hard drive itself is spinning. Please help me confirm this isn't some kind of configuration issue with SAS drives, before I send it back to the seller.

 

Thank you.

 

Quote

Feb 22 04:49:45 UnRAID kernel: sd 8:0:2:0: [sdj] Spinning up disk...
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Read Capacity(16) failed: Result: hostbyte=0x00 driverbyte=0x08
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Sense Key : 0x2 [current] [descriptor]
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] ASC=0x4 ASCQ=0x2
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Sense Key : 0x2 [current] [descriptor]
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] ASC=0x4 ASCQ=0x2
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] 0 512-byte logical blocks: (0 B/0 B)
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] 0-byte physical blocks
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Write Protect is off
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Mode Sense: f7 00 10 08
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Write cache: enabled, read cache: enabled, supports DPO and FUA
Feb 22 04:51:21 UnRAID kernel: sd 8:0:2:0: [sdj] Spinning up disk...
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] Read Capacity(16) failed: Result: hostbyte=0x00 driverbyte=0x08
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] Sense Key : 0x2 [current] [descriptor]
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] ASC=0x4 ASCQ=0x2
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] Sense Key : 0x2 [current] [descriptor]
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] ASC=0x4 ASCQ=0x2
Feb 22 04:53:01 UnRAID kernel: sd 8:0:2:0: [sdj] Attached SCSI disk
Feb 22 04:53:31 UnRAID emhttpd: device /dev/sdj has size zero

 

unraid-diagnostics-20190221-2056.zip

Edited February 21, 2019 by BeaverTerror

[JorgeB]

Seems like a disk issue, though you might want to try again after updating the LSI firmware to latest, you're on 15.00.00.00, current one is 20.00.07.00

[Robert.]

I have the same problem. What was the solution?

[cbr600ds2]

@BeaverTerror @Robert. Just ran in to this.  Did you guys get any answers or did you just give up? 

[trurl]

43 minutes ago, cbr600ds2 said:

Did you guys get any answers or did you just give up? 

This is an old thread and neither of those users have visited the forum in over a year.

 

Can you explain the specifics of your problem?

[cbr600ds2]

1 hour ago, trurl said:

This is an old thread and neither of those users have visited the forum in over a year.

 

Can you explain the specifics of your problem?

Saw this after I started a new post or before.  Anyways.  

[Robert.]

Hello,

yes of course. It seems that the purchased record really had a defect. I exchanged it at the dealer and the new one worked without problems. Also all other new SAS disks I bought worked immediately.

 

Kind regards,

 

Robert