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Out of the blue, lost communications with UPS

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Hello all-  Running version 6.5.1 and out of the blue (looks like starting early this morning) the server has lost communication with the UPS.  Previously, this worked like a champ.  Can't see the cable all of the sudden going bad, but I guess its possible?

 

I've shut the server down and restarted thinking maybe just needed to reinitialize the USB port.  No go.  I've attached the diags file.  Looking for any help I can get at this point!

emperor-diagnostics-20190224-1535.zip

 

EDIT- Have swapped USB ports and the port is good.  So, I'm guess either a) cable  b) UPS or c) drivers/app?  Is there a way to reinstall the application itself?

Edited by althoralthor

  • Author

Afternoon all-  any ideas around this?  I'm assuming something has failed on the UPS...

  • Community Expert

Have you replaced the cable?  Yes, they do fail...

  • Author

Trying to find a replacement cable to check that. 

  • Author

Hello all-  thanks for reading.  Looks like the port on the UPS is bad.  New cable, same problem.

 

Any recommendations on UPS?  was thinking about this one:  APC SMC1000C

 

 

  • Community Expert

I seem to recall that the APC units with the "SmartConnect" have some problems with the UPS software that runs with Unraid.  You might want to do a google on this.  

 

You might want to consider the   CyberPower CP1000PFCLCD PFC Sinewave UPS System  or the   APC Sine Wave UPS Battery Backup & Surge Protector, 1000VA, APC Back-UPS Pro (BR1000MS)   UPS's.  

  • Author

Good info.  Will do more research.  Thanks!

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