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helleman

Purchases from Canada failing

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Hi folks, wanted to let you know that your cart provider (quickbooks?) is crapping out, at least from Canada.   I've tried 4 times over 2 days spaced out by a week, with similar results.

See screenshot .

Best Regards,

Aaron

Untitled.png

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Thanks for the heads up. We are in the process of trying to figure out the issue. 

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Same issue here, trying to purchase a pro license and it's not working, tried Paypal, visa and mastercard. No luck

Want to support you guys but tough to do if I can pay for it.

 image.png.ffab8444c8e9ec20da157cdeea246cfa.png

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Has this been resolved? I'm going to need to/want to pay for my license soon and can use the 15 day extensions for a bit, but need to eventually be able to pay for this.

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38 minutes ago, aqua said:

Has this been resolved? I'm going to need to/want to pay for my license soon and can use the 15 day extensions for a bit, but need to eventually be able to pay for this.

It should be resolved. Please let us know if this not the case as orders are processing for others. Thanks in advance.

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8 hours ago, SpencerJ said:

It should be resolved. Please let us know if this not the case as orders are processing for others. Thanks in advance.

Others from Canada? Canadian dollar is a bit weak right now so I'm hoping for a bit of an improvement before I pay but don't want to get caught not able to actually pay when I need to/want to.

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14 hours ago, aqua said:

Others from Canada? Canadian dollar is a bit weak right now so I'm hoping for a bit of an improvement before I pay but don't want to get caught not able to actually pay when I need to/want to.

Yes- I'm seeing multiple successful orders from Canada processed over the past few days. Please let us know if you have any issues. Cheers

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Posted (edited)
3 hours ago, SaviorSelf said:

I cannot order I get an error.

 

image.thumb.png.2aa732325c7c1c318c6e3e2a055495f9.png

Exactly the same error here, see my other thread

 

EDIT: In my case, I'm accessing it from Austria, not Canada

Edited by n0stalghia
Adding further information

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On 4/30/2019 at 1:29 PM, SpencerJ said:

Please let us know if you have any issues.

@SpencerJ looks like its broken again

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Trying to purchase from the UK, had 'an error occurred' using Firefox, tried IE (begrudgingly) and got the attached image.

 

KaihW0uczd.png

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Sorry for the inconvenience to all. Our payment gateway went down briefly. @asdfghjkai, are you still experiencing issues here? If so, please let me know. Thank you for letting us know and sorry again.

 

Cheers

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