Hartless Posted June 15, 2019 Share Posted June 15, 2019 my usb key failed and i needed a new one. emailed support but haven't heard anything. anyone know the time to hear from a support person? Quote Link to comment
Squid Posted June 15, 2019 Share Posted June 15, 2019 If you still have the original email with the .key file, create a new boot stick, and toss the file within /config on it. Boot up and follow the directions to transfer the key to the new stick. Quote Link to comment
Hartless Posted June 15, 2019 Author Share Posted June 15, 2019 Okay. So I have unraid running on a new USB, I got the original key for it, it tells me I have to get support since it hasn't been a year. Which is why I emailed them. Quote Link to comment
wgstarks Posted June 15, 2019 Share Posted June 15, 2019 Support is usually fairly fast (a few hours), but it is the weekend. Where did you send the email? Quote Link to comment
Hartless Posted June 15, 2019 Author Share Posted June 15, 2019 I sent it from the support form on their website on Thursday , almost been 36 hours since then, can't even use my system or get a trial key started Quote Link to comment
wgstarks Posted June 15, 2019 Share Posted June 15, 2019 You might try again at [email protected]. Quote Link to comment
Hartless Posted June 15, 2019 Author Share Posted June 15, 2019 (edited) Sent, thanks you for the help @wgstarks and @Squid Edited June 15, 2019 by hartyparty Quote Link to comment
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