Dear community members,

 

Recently I completed an update for the ownCloud Docker. However, after updates I noticed that data was "removed" i.e. folder 'data' is empty. it used to full of files of the users of the ownCloud. I was shocked because I was not expecting this frankly. However for all my files I had good back-ups; business operations continue. However, a few users decided that saving files in only one place was a good idea. So for these poor fellows: what oppertunities are there to retrieve data (assuming no data is written over it)? and secondly: what is the best way to make sure no data is written over the sections of the disk where those relevant files might be stored? The disk are of WD RED NAS versions and one disk only is used to store the cloud data and they are all in good shape. For any questions please do not hesitate to let me know.

Let's start with a possible simple solution.  Open up the Terminal Window in the GUI  (the    ->   icon on the Toolbar) and enter the following command:

ls -al /mnt/user

Look and see if you have two shares that have the same name EXCEPT for the capitalization.  If it is a folder, you will have to add share name and folder names to the command line until you get to folder in question.  For my share named  Media  I would being doing this:

 

ls -al /mnt/user/Media

Note that capitalization is important in Linux!  If you find two shares (or folders) with the same name, the files in one of them will have to copied/moved to the proper one.  Then delete the empty one.  You will also have to 'fix' the configuration for the application that is misbehaving. 

 

If this is not the problem, post up a Diagnostics file with your next post.   Tools   >>>>  Diagnostics  

Dear Frank1940 and members,

 

Unable to find another file with a similar name (or even size) I would like to share the diagnostics. Interesting enough is that it would seem that that percentage of disk utilization has not changed since the update of ownCloud. For any questions please do not hesitate to contact me.

 

Edited October 4, 20196 yr by LimeCenter

I would next suggest that you go to the support thread for the ownCloud Docker and ask there about this problem there. I did a quick look and apparently there are two ownCloud based Dockers.  

 

24 minutes ago, LimeCenter said:

Unable to find another file with a similar name (or even size) I would like to share the diagnostics. Interesting enough is that it would seem that that percentage of disk utilization has not changed since the update of ownCloud. For any questions please do not hesitate to contact me.

Please understand that I was talking about Shares or directories (folders in the Windows world), not files (although the same thing would happen with files).  In the Linux world, you can have a directory named Test and another one named test and everything would be fine.   You would have two directories with different names and you can access either one.   In the Windows world, you could not even create the second one as Windows would prevent it.  However, when a Windows computer is connected (via SMB) to that Linux computer, it would only recognize one of these two directories (the first one it encounters as it scans the names) and totally ignores the other one.  The second one has totally 'disappeared' from the Windows world.  This problem often happens when Linux processes (Dockers/Plugins) are creating directories for use by Windows users...

 

I didn't really look at what Docker you were using (assuming the simple solution laid in the the above mentioned issue).  Having taken a deeper look at what I think Owncloud does, it might be that you have lost access to the Cloud environment (or portions of it). 

Dear Frank1940 and members,

 

The approach helped because I found the files! For some reasons the files were moved to the folder 'old-ownCloud' although the docker has a specific path for data in the docker settings. This new 'old-ownCloud' folder is made as part of the upgrade to 'back-up' ownCloud program itself but for some reason it will grab a folder from a different directory - in this case the data folder. Wonderful to learn the world of Linux because I have hate/love relation with Windows. Thank you for your time. Case closed