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[solved] unclean shutdown / 2 disks disabled

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Recently upgraded a few parts: motherboard, CPU and RAM

Unchanged: disks in array, usb boot drive, HBA, backplane/chassis, power supply (350w, upgraded parts are estimated at ~220w)

 

First noticed problems about a day after the upgrade when shares were not connected, then checking webui and plex docker - both were also not accessible.

 

On reboot, the HBA shows all connected disks during initialization, but once I'm back in the webui parity1 and disk3 are both disabled.

 

The thing that struck me as odd is that both disabled disks are on the first slot of their respective backplanes, but they are definitely connected to two different mini-sas ports on the HBA. Did a quick physical sanity check/reseated cables and drive sleds, but looks like the two drives are still disabled after another reboot.

 

Fix common problems just echos that the two disks are disabled.

 

Luckily dual parity has covered this for now, but I've stopped the array for the moment. Any help would be much appreciated.

unraid-diagnostics-20200102-0211.zip

Edited by jollyeskimo

  • Community Expert

Diags are after rebooting so we can't see what happened, but disks look fine, I would start by upgrading the LSI firmware since it's on an anciente release, then rebuild both disks, if it happens again grab diags before rebooting.

  • Author

Would I unassign both disks at the same time, start/stop the array, then reassign both disks to rebuild?

 

Going through email alerts now, I'm noticing that there were alerts for other disks as well that are currently green... leaving cache2 as the only disk in the array that hasn't thrown an alert. Does this change anything?

 

Event: Unraid array errors
Subject: Warning [UNRAID] - array has errors
Description: Array has 3 disks with read errors
Importance: warning

Disk 1 - ST4000DM000-1F2168_Z304RNJ8 (sdb) (errors 3098772)
Disk 2 - ST4000DM005-2DP166_ZDH1953W (sdf) (errors 3095627)
Parity 2 - Hitachi_HDS724040ALE640_PK2331PAG6D4ST (sdg) (errors 3097437)
Event: Unraid Cache disk message
Subject: Warning [UNRAID] - Cache pool BTRFS missing device(s)
Description: KINGSTON_SKC400S37256G_50026B7267071696 (sdc)
Importance: warning

 

  • Community Expert
5 minutes ago, jollyeskimo said:

Would I unassign both disks at the same time, start/stop the array, then reassign both disks to rebuild?

Yes.

 

5 minutes ago, jollyeskimo said:

Going through email alerts now, I'm noticing that there were alerts for other disks as well that are currently green... leaving cache2 as the only disk in the array that hasn't thrown an alert. Does this change anything?

It was a likely a controller/power issue, Unraid only disables as many disks are there are parity devices installed.

  • Author

HP H220 updated to the P20 9207-8I IT firmware, parity sync/data rebuild completed successfully afterwards. With any luck that should be the end of it, thanks again.

 

Adapter Selected is a LSI SAS: SAS2308_2(D1)
Num 	Board Name 	FW Ver 		NVDATA 		x86-BIOS
0 	H220 		20.00.07.00 	14.01.30.16 	07.25.03.00

The only alert of note during the process was a TRIM failure on /mnt/cache, which seems consistent with the P20 firmware... I suppose I'll consider moving the 2x256GB caches to either onboard SATA ports, or even switch to a single 256GB NVMe cache since the board does have a slot.

Edited by jollyeskimo

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