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Ryzen system, 6 mo. in and still having reboot issues

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Have disabled global c-states and Power supply idle control set to "Typical current idle" on my Ryzen 7 1700x system. Unfortunately, still getting random reboots here and there after a few days. No lockups, however.

 

The only other thing I can think is my BIOS is severely outdated. Any insight here would be much appreciated!

almost sounds like you have a memory problem. If it was caused by the idle stuff you'd have it freeze on you instead. Are you overclocked on anything CPU/Memory?

  • Community Expert

Run memtest and make sure you're respecting max RAM speed depending on config:

 

1201041584_1stgen.png.8cfc75d783137565aba8285d8cd76441.png

 

 

  • Author
38 minutes ago, Jerky_san said:

almost sounds like you have a memory problem. If it was caused by the idle stuff you'd have it freeze on you instead. Are you overclocked on anything CPU/Memory?

Haven't set to overclock on CPU or mem. Ran memtest a few months ago to attempt to diagnose, but came out with 0 errors after 48+ hour test.

  • Author
38 minutes ago, johnnie.black said:

Run memtest and make sure you're respecting max RAM speed depending on config:

 

1201041584_1stgen.png.8cfc75d783137565aba8285d8cd76441.png

 

 

Ran memtest a few months ago to attempt to diagnose, but came out with 0 errors after 48+ hour test. Didn't test sticks individually, however. Would you recommend doing so?

Just now, damnshaneisthatu said:

Haven't set to overclock on CPU or mem. Ran memtest a few months ago to attempt to diagnose, but came out with 0 errors after 48+ hour test.

So everything is set to stock? No DOCP no memory set higher than 2133 or whatever "base" your board is any of that? (Just confirming)

3 minutes ago, Jerky_san said:

So everything is set to stock? No DOCP no memory set higher than 2133 or whatever "base" your board is any of that? (Just confirming)

DOCP? Isn't that an Asus thing? OP has a Gigabyte motherboard. OP's sig also says two 16 GB DIMMs at 2400, which is the appropriate safe maximum speed and is consistent with johnnie.black's table.

Just now, John_M said:

DOCP? Isn't that an Asus thing? OP has a Gigabyte motherboard. OP's sig also says two 16 GB DIMMs at 2400, which is the appropriate safe maximum speed and is consistent with johnnie.black's table.

I see nothing on the "OP"s post or profile that says any of this.

 

image.thumb.png.ac9f75c97efc5abe43afafd52b5755dc.png

  • Author
4 minutes ago, Jerky_san said:

I see nothing on the "OP"s post or profile that says any of this.

 

image.thumb.png.ac9f75c97efc5abe43afafd52b5755dc.png

Specs from my signature:

Version: 6.8.0  |  Motherboard: Gigabyte B450 Aorus M (rev 1.0)  |  Processor: AMD Ryzen 7 1700X Eight-Core Processor  |  Memory: 32GB (2 x 16GB) DDR4 2400  |  Parity: 1x Seagate 8TB Barracuda 5400RPM (ST8000DM004)  |  Storage: 3x Seagate 8TB Barracuda 5400RPM (ST8000DM004)  |  Cache: Kingston 240GB SSDNow SUV400S37/240G  |  NIC: Intel Gigabit CT

3 minutes ago, Jerky_san said:

I see nothing on the "OP"s post or profile that says any of this.

 

image.thumb.png.ac9f75c97efc5abe43afafd52b5755dc.png

You have to enable sigs in your preferences, then you can see this:

 

950654932_ScreenShot2020-01-21at19_01_38.thumb.png.5d5811f94c720f71650eb6d17f296cbd.png

  • Author

What I'm currently seeing in BIOS for mem settings:

IMG_20200121_110224.jpg

IMG_20200121_110233.jpg

If the RAM is good (I'd reseat both DIMMs by swapping them over for good measure) I'd check the power connections to the motherboard, both the main ATX power and the CPU power. Try a different PSU, if you have one.

How "severely outdated" is your BIOS? You don't need the latest, with support for Zen 2 but ideally, for your CPU the last release that didn't support Zen 2, which for Gigabyte was F25 F32,* I think.

 

EDIT: I just checked and for your particular motherboard there's nothing between F5 and F30. I wouldn't go beyond F32 unless I was planning to replace the CPU with a 3000-series.

 

*Releases between F25 and F32 added support for Raven2 Athlon APUs.

Edited by John_M
More info

  • Author
17 minutes ago, John_M said:

How "severely outdated" is your BIOS? You don't need the latest, with support for Zen 2 but ideally, for your CPU the last release that didn't support Zen 2, which for Gigabyte was F25 F32,* I think.

 

EDIT: I just checked and for your particular motherboard there's nothing between F5 and F30. I wouldn't go beyond F32 unless I was planning to replace the CPU with a 3000-series.

 

*Releases between F25 and F32 added support for Raven2 Athlon APUs.

F2

To be fair, F2 on a B450 board should be fine for your 1700X. I haven't seen your diagnostics but your symptoms seem more hardware related. So, having excluded the RAM, I'd be looking at power. If you can show that the power is ok then you could up the BIOS to F5.

  • Author
1 hour ago, John_M said:

To be fair, F2 on a B450 board should be fine for your 1700X. I haven't seen your diagnostics but your symptoms seem more hardware related. So, having excluded the RAM, I'd be looking at power. If you can show that the power is ok then you could up the BIOS to F5.

Thanks for all of your feedback. One last question, don't have an extra PSU lying around, any other ways to test this out?

On 1/21/2020 at 9:11 PM, damnshaneisthatu said:

Thanks for all of your feedback. One last question, don't have an extra PSU lying around, any other ways to test this out?

I don't suppose you have a spare AM4 motherboard, do you?

 

You could try unplugging both power connections and re-connecting them. Check that there's nothing shorting out, no extraneous standoffs in the wrong position occasionally touching the underside of the board, badly seated add-ons. With hardware problems you need to swap components in and out so it helps to have a few spares.

  • Author
On 1/23/2020 at 8:00 AM, John_M said:

I don't suppose you have a spare AM4 motherboard, do you?

 

You could try unplugging both power connections and re-connecting them. Check that there's nothing shorting out, no extraneous standoffs in the wrong position occasionally touching the underside of the board, badly seated add-ons. With hardware problems you need to swap components in and out so it helps to have a few spares.

No, unfortunately not.

 

I suspect it is my unassigned VM SSDs and the molex to sata adapters causing my power woes. My new splitter cable is arriving in a few days and hopefully will tell me more.

  • 2 months later...
  • Author

Update: replaced the power supply unit and am still having reboot/lockup issues.

 

Mirrored my syslog to my flash drive (attached). Lockup happens around 13:50.

syslog

  • Author

Have another motherboard on the way.

Archived

This topic is now archived and is closed to further replies.

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