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Trouble with motherboard USB 3.0 ports

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I have UnRAID running on a Gigabyte GA-990FXA-UD3 motherboard which has onboard USB 2.0 and 3.0 controllers.  If I connect an external USB 3.0 hard drive to one of the USB 2.0 ports, the system recognizes it almost immediately and it is available to assign to a VM.  If I connect the same drive to a USB 3.0 port, it is never recognized and I cannot use it.

 

I have the VM set to use the 3.0 (qemu XHCI) USB controller. 

I can see the controller is recognized by the system when I run "lspci | grep USB", but the external drive doesn't show up in the output of the lsusb command.

 

Am I missing something? How can I get this to work?

 

Edited by mwf369
Corrected typo on MB model; UD3 not UD2

  • Community Expert

One place to start on this would be to see if you have the latest BIOS installed. 

 

You might also google and see if others are having issues with USB3 ports on these MB's.

  • Author

I checked, and it is running the latest BIOS - and by latest, that's 2016.

 

Is there a detailed post on troubleshooting USB devices in Unraid somewhere?

 

  • Author

Great find! Thank you!

 

Follow up question, if you don't mind: Step 2 says to edit /etc/default/grub and add GRUB_CMDLINE_LINUX="iommu=soft".  From what I can tell, UnRAID doesn't use grub. What is the equivalent I should be looking for? Where should this edit be made?

 

  • Community Expert
On 2/3/2020 at 2:46 PM, Frank1940 said:

 

17 minutes ago, mwf369 said:

Step 2 says to edit /etc/default/grub and add GRUB_CMDLINE_LINUX="iommu=soft".  From what I can tell, UnRAID doesn't use grub. What is the equivalent I should be looking for? Where should this edit be made?

 

@limetech, could you help @mwf369 with this?

21 minutes ago, mwf369 said:

Where should this edit be made?

Probably syslinux.cfg (Main, Boot, click on Flash, then syslinux) and you'd be adding iommu=soft to the append line

  • Author

That did the trick! Thank you both for your help!

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