February 7, 20206 yr Hello! I have an EATON 5E 2000i USB UPS. I connected it to my UnRaid server with USB cable. The server sees the USB connection, I verified this on TOOLS/System Devices. Bus 001 Device 026: ID 0463:ffff MGE UPS Systems UPS I constantly get UPS Alert Communications restored with UPS notification and the APCUPSD show that the communication lost. The notification is coming non stop. I verified the UPS on another Synology system with the same USB cable, it Works perfectly. Can somebody help me with this? Feb 7 11:20:59 KEKSZES kernel: hid-generic 0003:0463:FFFF.0083: usb_submit_urb(ctrl) failed: -1 Feb 7 11:20:59 KEKSZES kernel: hid-generic 0003:0463:FFFF.0083: timeout initializing reports Feb 7 11:21:05 KEKSZES kernel: usb 1-8: USB disconnect, device number 12 Feb 7 11:21:05 KEKSZES kernel: hid-generic 0003:0463:FFFF.0083: usb_submit_urb(ctrl) failed: -19 Feb 7 11:21:05 KEKSZES kernel: usb 1-8: new full-speed USB device number 13 using xhci_hcd Feb 7 11:21:06 KEKSZES apcupsd[21997]: Communications with UPS restored. Feb 7 11:21:08 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:14.0-8/input0 Feb 7 11:21:21 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: usb_submit_urb(ctrl) failed: -1 Feb 7 11:21:21 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: timeout initializing reports Feb 7 11:21:27 KEKSZES kernel: usb 1-8: USB disconnect, device number 13 Feb 7 11:21:27 KEKSZES kernel: hid-generic 0003:0463:FFFF.0084: usb_submit_urb(ctrl) failed: -19 Feb 7 11:21:28 KEKSZES kernel: usb 1-8: new full-speed USB device number 14 using xhci_hcd Feb 7 11:21:28 KEKSZES apcupsd[21997]: Communications with UPS restored. Feb 7 11:21:30 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:14.0-8/input0 Feb 7 11:21:44 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: usb_submit_urb(ctrl) failed: -1 Feb 7 11:21:44 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: timeout initializing reports Feb 7 11:21:50 KEKSZES kernel: usb 1-8: USB disconnect, device number 14 Feb 7 11:21:50 KEKSZES kernel: hid-generic 0003:0463:FFFF.0085: usb_submit_urb(ctrl) failed: -19 Feb 7 11:21:50 KEKSZES kernel: usb 1-8: new full-speed USB device number 15 using xhci_hcd Feb 7 11:21:51 KEKSZES apcupsd[21997]: Communications with UPS restored. Feb 7 11:21:53 KEKSZES kernel: hid-generic 0003:0463:FFFF.0086: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:14.0-8/input0 kekszes-diagnostics-20200207-1120.zip
February 7, 20206 yr Author 28 minutes ago, Frank1940 said: Try a USB2 port... I have only USB 3.1 Gen1 or Gen2 port. Both of them have the same issue.
February 7, 20206 yr Community Expert 30 minutes ago, Picur said: I have only USB 3.1 Gen1 or Gen2 port. Both of them have the same issue. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Probably on a motherboard header. Don't know if it would help or not. 2 hours ago, Picur said: I verified the UPS on another Synology system with the same USB cable, it Works perfectly. Is Synology using APCUPSD?
February 7, 20206 yr Author 2 minutes ago, trurl said: Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Probably on a motherboard header. Don't know if it would help or not. Is Synology using APCUPSD? I found an adapter for the internal USB 2 header. The behaviour is the same. I don't know what is the built in Synology UPS based on.
February 7, 20206 yr Author After some configuration NUT worked. Thank you! 18 minutes ago, trurl said: I guess you could try the NUT plugin:
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