Walter Smith Posted May 5, 2020 Posted May 5, 2020 I bought 2 years ago 3 wd reds 6tb. Two are parity and third is disk 1. Parity 2 and disk 1 one failed within 19 min (same batch). They dropped out of array and extended smart test shows read faliure (at LBA 10855187016), ran it two times. Short is without reallocated event count and current pending sector. What should i do? Can I RMA? smartctl 7.1 2019-12-30 r5022 [x86_64-linux-4.19.107-Unraid] (local build) Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org === START OF INFORMATION SECTION === Model Family: Western Digital Red Device Model: WDC WD60EFRX-68L0BN1 Serial Number: WD-WX11D28K37CT LU WWN Device Id: 5 0014ee 20fe6feb6 Firmware Version: 82.00A82 User Capacity: 6,001,175,126,016 bytes [6.00 TB] Sector Sizes: 512 bytes logical, 4096 bytes physical Rotation Rate: 5700 rpm Device is: In smartctl database [for details use: -P show] ATA Version is: ACS-2, ACS-3 T13/2161-D revision 3b SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s) Local Time is: Tue May 5 06:03:26 2020 CEST SMART support is: Available - device has SMART capability. SMART support is: Enabled AAM feature is: Unavailable APM feature is: Unavailable Rd look-ahead is: Enabled Write cache is: Enabled DSN feature is: Unavailable ATA Security is: Disabled, NOT FROZEN [SEC1] Wt Cache Reorder: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 113) The previous self-test completed having the read element of the test failed. Total time to complete Offline data collection: ( 1724) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 671) minutes. Conveyance self-test routine recommended polling time: ( 5) minutes. SCT capabilities: (0x303d) SCT Status supported. SCT Error Recovery Control supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE 1 Raw_Read_Error_Rate POSR-K 200 200 051 - 0 3 Spin_Up_Time POS--K 198 197 021 - 9100 4 Start_Stop_Count -O--CK 099 099 000 - 1087 5 Reallocated_Sector_Ct PO--CK 200 200 140 - 0 7 Seek_Error_Rate -OSR-K 200 200 000 - 0 9 Power_On_Hours -O--CK 087 087 000 - 9990 10 Spin_Retry_Count -O--CK 100 100 000 - 0 11 Calibration_Retry_Count -O--CK 100 100 000 - 0 12 Power_Cycle_Count -O--CK 100 100 000 - 222 192 Power-Off_Retract_Count -O--CK 200 200 000 - 217 193 Load_Cycle_Count -O--CK 200 200 000 - 894 194 Temperature_Celsius -O---K 124 111 000 - 28 196 Reallocated_Event_Count -O--CK 200 200 000 - 0 197 Current_Pending_Sector -O--CK 200 200 000 - 0 198 Offline_Uncorrectable ----CK 100 253 000 - 0 199 UDMA_CRC_Error_Count -O--CK 200 200 000 - 0 200 Multi_Zone_Error_Rate ---R-- 200 200 000 - 0 ||||||_ K auto-keep |||||__ C event count ||||___ R error rate |||____ S speed/performance ||_____ O updated online |______ P prefailure warning General Purpose Log Directory Version 1 SMART Log Directory Version 1 [multi-sector log support] Address Access R/W Size Description 0x00 GPL,SL R/O 1 Log Directory 0x01 SL R/O 1 Summary SMART error log 0x02 SL R/O 5 Comprehensive SMART error log 0x03 GPL R/O 6 Ext. Comprehensive SMART error log 0x04 GPL,SL R/O 8 Device Statistics log 0x06 SL R/O 1 SMART self-test log 0x07 GPL R/O 1 Extended self-test log 0x09 SL R/W 1 Selective self-test log 0x0c GPL R/O 2048 Pending Defects log 0x10 GPL R/O 1 NCQ Command Error log 0x11 GPL R/O 1 SATA Phy Event Counters log 0x21 GPL R/O 1 Write stream error log 0x22 GPL R/O 1 Read stream error log 0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log 0x80-0x9f GPL,SL R/W 16 Host vendor specific log 0xa0-0xa7 GPL,SL VS 16 Device vendor specific log 0xa8-0xb6 GPL,SL VS 1 Device vendor specific log 0xb7 GPL,SL VS 54 Device vendor specific log 0xbd GPL,SL VS 1 Device vendor specific log 0xc0 GPL,SL VS 1 Device vendor specific log 0xc1 GPL VS 93 Device vendor specific log 0xe0 GPL,SL R/W 1 SCT Command/Status 0xe1 GPL,SL R/W 1 SCT Data Transfer SMART Extended Comprehensive Error Log Version: 1 (6 sectors) No Errors Logged SMART Extended Self-test Log Version: 1 (1 sectors) Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Extended offline Completed: read failure 10% 9988 10855187016 # 2 Short offline Completed without error 00% 9978 - # 3 Extended offline Completed: read failure 10% 9976 10855187016 # 4 Short offline Completed without error 00% 99 - SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay. SCT Status Version: 3 SCT Version (vendor specific): 258 (0x0102) Device State: Active (0) Current Temperature: 28 Celsius Power Cycle Min/Max Temperature: 28/37 Celsius Lifetime Min/Max Temperature: 12/41 Celsius Under/Over Temperature Limit Count: 0/0 Vendor specific: 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 SCT Temperature History Version: 2 Temperature Sampling Period: 1 minute Temperature Logging Interval: 1 minute Min/Max recommended Temperature: 0/60 Celsius Min/Max Temperature Limit: -41/85 Celsius Temperature History Size (Index): 478 (96) Index Estimated Time Temperature Celsius 97 2020-05-04 22:06 28 ********* ... ..( 20 skipped). .. ********* 118 2020-05-04 22:27 28 ********* 119 2020-05-04 22:28 34 *************** ... ..( 55 skipped). .. *************** 175 2020-05-04 23:24 34 *************** 176 2020-05-04 23:25 33 ************** ... ..( 51 skipped). .. ************** 228 2020-05-05 00:17 33 ************** 229 2020-05-05 00:18 32 ************* ... ..( 67 skipped). .. ************* 297 2020-05-05 01:26 32 ************* 298 2020-05-05 01:27 31 ************ ... ..( 98 skipped). .. ************ 397 2020-05-05 03:06 31 ************ 398 2020-05-05 03:07 30 *********** ... ..(107 skipped). .. *********** 28 2020-05-05 04:55 30 *********** 29 2020-05-05 04:56 29 ********** ... ..( 22 skipped). .. ********** 52 2020-05-05 05:19 29 ********** 53 2020-05-05 05:20 28 ********* ... ..( 42 skipped). .. ********* 96 2020-05-05 06:03 28 ********* SCT Error Recovery Control: Read: 70 (7.0 seconds) Write: 70 (7.0 seconds) Device Statistics (GP Log 0x04) Page Offset Size Value Flags Description 0x01 ===== = = === == General Statistics (rev 2) == 0x01 0x008 4 222 --- Lifetime Power-On Resets 0x01 0x010 4 9990 --- Power-on Hours 0x01 0x018 6 127629682095 --- Logical Sectors Written 0x01 0x020 6 166088002 --- Number of Write Commands 0x01 0x028 6 221176861459 --- Logical Sectors Read 0x01 0x030 6 276059736 --- Number of Read Commands 0x03 ===== = = === == Rotating Media Statistics (rev 1) == 0x03 0x008 4 2060 --- Spindle Motor Power-on Hours 0x03 0x010 4 2056 --- Head Flying Hours 0x03 0x018 4 1112 --- Head Load Events 0x03 0x020 4 0 --- Number of Reallocated Logical Sectors 0x03 0x028 4 8 --- Read Recovery Attempts 0x03 0x030 4 0 --- Number of Mechanical Start Failures 0x04 ===== = = === == General Errors Statistics (rev 1) == 0x04 0x008 4 0 --- Number of Reported Uncorrectable Errors 0x04 0x010 4 1 --- Resets Between Cmd Acceptance and Completion 0x05 ===== = = === == Temperature Statistics (rev 1) == 0x05 0x008 1 28 --- Current Temperature 0x05 0x010 1 32 --- Average Short Term Temperature 0x05 0x018 1 23 --- Average Long Term Temperature 0x05 0x020 1 41 --- Highest Temperature 0x05 0x028 1 12 --- Lowest Temperature 0x05 0x030 1 35 --- Highest Average Short Term Temperature 0x05 0x038 1 12 --- Lowest Average Short Term Temperature 0x05 0x040 1 30 --- Highest Average Long Term Temperature 0x05 0x048 1 18 --- Lowest Average Long Term Temperature 0x05 0x050 4 0 --- Time in Over-Temperature 0x05 0x058 1 60 --- Specified Maximum Operating Temperature 0x05 0x060 4 0 --- Time in Under-Temperature 0x05 0x068 1 0 --- Specified Minimum Operating Temperature 0x06 ===== = = === == Transport Statistics (rev 1) == 0x06 0x008 4 7069 --- Number of Hardware Resets 0x06 0x010 4 9 --- Number of ASR Events 0x06 0x018 4 0 --- Number of Interface CRC Errors |||_ C monitored condition met ||__ D supports DSN |___ N normalized value Pending Defects log (GP Log 0x0c) No Defects Logged SATA Phy Event Counters (GP Log 0x11) ID Size Value Description 0x0001 2 0 Command failed due to ICRC error 0x0002 2 0 R_ERR response for data FIS 0x0003 2 0 R_ERR response for device-to-host data FIS 0x0004 2 0 R_ERR response for host-to-device data FIS 0x0005 2 0 R_ERR response for non-data FIS 0x0006 2 0 R_ERR response for device-to-host non-data FIS 0x0007 2 0 R_ERR response for host-to-device non-data FIS 0x0008 2 0 Device-to-host non-data FIS retries 0x0009 2 0 Transition from drive PhyRdy to drive PhyNRdy 0x000a 2 1 Device-to-host register FISes sent due to a COMRESET 0x000b 2 0 CRC errors within host-to-device FIS 0x000d 2 0 Non-CRC errors within host-to-device FIS 0x000f 2 0 R_ERR response for host-to-device data FIS, CRC 0x0012 2 0 R_ERR response for host-to-device non-data FIS, CRC 0x8000 4 44146 Vendor specific Quote
JorgeB Posted May 5, 2020 Posted May 5, 2020 Please post the diagnostics: Tools -> Diagnostics (ideally after the problem and before rebooting) Quote
Walter Smith Posted May 5, 2020 Author Posted May 5, 2020 I did reboot, because i went to check the cables. Had UDMA CRC errors on SSD because i had cabels to tight and they interfered with each other. diskstation-diagnostics-20200505-0638.zip Quote
JorgeB Posted May 5, 2020 Posted May 5, 2020 Both disks are failing the extended SMART test so they need to be replaced. Quote
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