I'm at a complete lost at the moment. I went to watch a movie tonight and on Plex and noticed that I couldn't find movies on the library. When I logged into Unraid to do a check, I see all of my media movie folders are present but 75% of them have zero files in them.  Media... is gone.  Help?!  The whole point of setting up an Unraid box was to house my media for Plex and to avoid losing in a crash but this is just as bad and I have no idea how it happened or where my media went or if its recoverable. 

 

All my drives are showing good. Zero errors.  If I go into unraid GUI and into the media folder through the SHARES tab then it shows the situation I'm describing above.  All movie folders are listed but only some have media in them and others are blank.  

 

If I go in to the media folder under HDD1 under the MAIN tab then I see the same movie folders and the movies that are missing in the SHARES are present here.  Now when I go to HDD2 under the MAIN tab into my movie folder i have movie folders but with missing media files.  HDD3...same. Most folders are missing their media files.  Things were fine a few days ago... I'm So confused.

 

I'm running Ver. 6.8.0.  And before anyone asks me to submit a log, I have no idea how to do that.  Thanks for the patience and the help. 

Edited May 9, 20206 yr by cdn_bacon

Go to the GUI and open a terminal session.   Type the following command at the command prompt:

ls -al /mnt/user/

Look to see if you have any directories (or files) that have basically the same name except for capitalization.  (Ex.:  Media and  media)   Linux considers these two to be two different entities.  Unfortunately, SMB does not.  It will only display one of them!

 

You may have to navigate down the directory tree by adding on one of the directories that the previous command found.  (Use the <arrow> keys to edit previously entered command lines to simplify things.)

I do have two folders and one is Capital Media and one is media. 
 

ive also come to believe in a separate thread in the General discussion forum that I’ve been hacked. All bad news.

2 hours ago, cdn_bacon said:

I do have two folders and one is Capital Media and one is media. 

OK, you probably have a docker (or plugin) where you have 'mapped' its storage location to what is a new share (or folder).   Fix that.  Then move the contents of that share/fodder to the proper one.  Now delete the empty one.