Hi everyone. I just got fired up a new sas drive. The drive was brand new, the controller is used off of Ebay. I can see the drive in the unassigned section, but I cannot format it or pre-clean it. It also doesnt show the capacity of the 4 TB drive and says unable to read capacity. What can I do?

Attach your system diagnostics zip file (obtained via Tools >> Diagnostics) to your next post in this thread so we can see what is going on.

@itimpi - I have attached the diagnostics zip. 

tower-diagnostics-20200520-1813.zip

It's failing to get device capacity:

May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] Read Capacity(16) failed: Result: hostbyte=0x00 driverbyte=0x08
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] Sense Key : 0x2 [current] [descriptor]
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] ASC=0x4 ASCQ=0x0
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] Sense Key : 0x2 [current] [descriptor]
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] ASC=0x4 ASCQ=0x0
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] 0 512-byte logical blocks: (0 B/0 B)
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] 0-byte physical blocks
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] Test WP failed, assume Write Enabled
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] Asking for cache data failed
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] Assuming drive cache: write through
May  9 07:50:41 Tower kernel: sd 7:0:0:0: [sde] Spinning up disk...
May  9 07:52:22 Tower kernel: ..................................................................................................not responding...
May  9 07:52:22 Tower kernel: sd 7:0:0:0: [sde] Read Capacity(16) failed: Result: hostbyte=0x00 driverbyte=0x08
May  9 07:52:22 Tower kernel: sd 7:0:0:0: [sde] Sense Key : 0x2 [current] [descriptor]
May  9 07:52:22 Tower kernel: sd 7:0:0:0: [sde] ASC=0x4 ASCQ=0x0
May  9 07:52:22 Tower kernel: sd 7:0:0:0: [sde] Read Capacity(10) failed: Result: hostbyte=0x00 driverbyte=0x08
May  9 07:52:22 Tower kernel: sd 7:0:0:0: [sde] Sense Key : 0x2 [current] [descriptor]
May  9 07:52:22 Tower kernel: sd 7:0:0:0: [sde] ASC=0x4 ASCQ=0x0
May  9 07:52:22 Tower kernel: sd 7:0:0:0: [sde] Attached SCSI disk

 

Try updating the LSI firmware since it's on a very old one, if still issues might be the disk, after the update try to get a SMART report since current one is incomplete.

I finally got the SAS controller updated to most recent firmware (I ran into every problem in the book so if you are updating the firmware of an LSI card, let me know and I can help MAYBE). However, the drive is still showing no capacity. I did however clear the bios in the LSI card so there is no BIOS on it. Not sure if this will cause an issue. I took the drive a few days back to a local computer shop and asked him to check the controller and the drive. He doesnt touch the controllers, but when he put the drive into his computer, he said his computer was asking him to initialize it. Any other suggestions? It is an HP LSI card. It works with all of my Sata drives, just not the SAS drive and I dont want to just throw money away and say the drive is dead.

I wouldn't count out the sas drive yet... I would first verify the controller is good... Try another drive on it... And make sure that works... You might try rearranging your drives to make things work if the controller works with some drives and not others... 

@mathomas3 - My array consist of 3 Sata drives, 1 SSD Cache and 1 Sas drive (accidentally bought the sas drive). The controller works with the Sata drives and the SSD, but not the sas drive. As stated, I took the SAS to a local computer shop and he said the SAS worked for him and he was asked to mount/format the SAS drive. I asked him to update the controller for me (didnt want to fool with it), but he didnt work on those types of things. I did not ask him to try the SAS drive with the controller, but if there are no other options, I may have him do that.