bcpletcher Posted June 4, 2020 Posted June 4, 2020 (edited) Hello! I recently upgraded from 6.6.6 to the most recent version and I could not connect to localhost via the local machine no matter what I tried. This also consisted of me not being able to remote in via IP like I normally would. I was unable to run a diagnostics on the newest version since I could only run it in the terminal and it didn’t seem to save on the usb drive. I was able to restore to 6.6.6 and everything is running as normal. My question is, if I setup a new USB with the newest Unraid version, what settings do I need to capture to ensure I dont lose data, dockers, and shares. The reason for me needing to update is whenever I try to update a docker that has an 'Update Ready', I receive Data Pulled 0B and nothing downloads which keeps me stuck at the current docker versions I have installed as well as unable to download any new Community Apps. Any help would be appreciated as well as if this method is the best direction for me to take. Thank you Edited June 4, 2020 by bcpletcher Quote
trurl Posted June 4, 2020 Posted June 4, 2020 To answer the question in the title, you need the config folder. But it's not clear whether that would help with the problem. Go to Tools-diagnostics and attach the complete Diagnostics ZIP file to your NEXT post. Quote
bcpletcher Posted June 4, 2020 Author Posted June 4, 2020 Thank you for the fast reply! I wasnt sure if the zip would have helped in this case since I had to revert otherwise I would have posted it originally. Here is the diagnostics file from 6.6.6 tower-diagnostics-20200604-0347.zip Quote
trurl Posted June 4, 2020 Posted June 4, 2020 11 hours ago, bcpletcher said: not being able to remote in via IP Do you mean from outside your LAN? Shouldn't do that without VPN. 11 hours ago, bcpletcher said: The reason for me needing to update is whenever I try to update a docker that has an 'Update Ready', I receive Data Pulled 0B and nothing downloads which keeps me stuck at the current docker versions I have installed as well as unable to download any new Community Apps. These sound like a problem with your server being able to access the internet. No matter which version you are running if your server can't access the internet, and get reliable DNS lookups, these things will not work. Quote
bcpletcher Posted June 4, 2020 Author Posted June 4, 2020 (edited) No, once I updated to 6.8.3 I could not access the server inside my LAN via IP. After loading up the GUI on the local machine, Firefox told me it could not connect to the internet. However after reverting back to 6.6.6 the local machine GUI booted firefox right up into the dashboard. The server has been able to reach the internet fine for the past year and still can. I am able to use dockers that look out to the internet as well as find community applications. They just wont download updates or download new dockers Edited June 4, 2020 by bcpletcher Quote
trurl Posted June 4, 2020 Posted June 4, 2020 Sorry, looked at your diagnostics again, and you do have flash problems. Jun 4 03:09:38 Tower shfs: error: get_key_info, 591: Invalid argument (22): get_message: /boot/config/._Plus.key (-3) Jun 4 03:09:38 Tower shfs: error: get_key_info, 591: Invalid argument (22): get_message: /boot/config/._Trial.key (-3) Jun 4 03:09:38 Tower shfs: error: get_key_info, 591: Invalid argument (22): get_message: /boot/config/._Basic.key (-3) You also apparently have 3 different license keys on flash. Which license do you have? Quote
bcpletcher Posted June 4, 2020 Author Posted June 4, 2020 (edited) Thats odd. I had the Basic but then upgraded to the Plus tier maybe 6 months ago. Could this be causing issues? Is this the flash problems you were talking about or is that something different altogether? Edited June 4, 2020 by bcpletcher Quote
trurl Posted June 4, 2020 Posted June 4, 2020 Not sure but don't usually see those in syslogs. Shutdown, put flash in PC. While there checkdisk and make a backup of the config folder. Then delete those extra keys in config folder on flash. Put flash in server, preferably USB2 port, and reboot. Then report results. If still problems post new diagnostics. Quote
bcpletcher Posted June 4, 2020 Author Posted June 4, 2020 Did all the above steps, and the chkdsk also returned no errors. Same result unfortunately and cannot download new updates for dockers. Wondering what my options are now. Is it recommended to make a new flashdrive with a fresh instance of unraid? tower-diagnostics-20200605-0013.zip Quote
bcpletcher Posted June 5, 2020 Author Posted June 5, 2020 Yeah that was one of the first things i tried to try and troubleshoot initially to see if anything was interfering with it Quote
bcpletcher Posted June 5, 2020 Author Posted June 5, 2020 Correct, User Scripts and Advanced Buttons. Like i said I have booted in Safe Mode where plugins are disabled and I am still getting the same issue. I have since deleted the old plugins and get the same result Quote
Squid Posted June 5, 2020 Posted June 5, 2020 2 hours ago, bcpletcher said: User Scripts User Scripts is fine. Quote
bcpletcher Posted June 5, 2020 Author Posted June 5, 2020 Okay. Either way in safe mode this is still happening. Quote
trurl Posted June 5, 2020 Posted June 5, 2020 On 6/3/2020 at 10:47 PM, trurl said: To answer the question in the title, you need the config folder. Quote
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