Hello, I was recently trying out your product

Was using the trial on a USB flash (will call that "USB A"), decided to switch to a better USB (will call that "USB B")

I followed the instructions to change the USB here

 

So now I am booted from USB B and it got the missing registration key, which I then clicked buy key

However, when I used the URL to install the key it gave me "invalid key"

 

So I am stuck on USB B with an "Invalid key" and I don't know how to get around it

 

Any assistance will be appreciated

 

Thanks

Two more pieces of info that might help zone in on the issue

 

I was able to boot from my original USB A and see this:

 

But when I go to the tools->Registration, I see this:

 

 

Two observations, the Registration goes to "Trial 27 days remaining" and the Uptime is suddenly 15 hours while as you can see in the first picture, it's 13 minutes.

 

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Also when I boot from USB B (that was written over by a new backup after registering), even though it detects the new GUID, the registration page show exactly like above:

• Not registered
• Doesn't give me the option where the GUID is mismatched and allow me to replace it

 

My hypothesis is that the OS on USB A is stuck in limbo where it is actually registered but also not registered in the Tools->Registration

Was able to fix this by clear out my browser cache (ctrl-F5) which then showed me that it's registered and I was able to replace the key

Hi there,

 

I emailed you from support but just wanted to clarify that everything is ok on your end. Feel free to answer here or the support email.

 

Thank you for choosing Unraid!