Weird problem with disk


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Hi all,

 

Recently I started migrating  everything from a 2 bay Synology to an Unraid server. As I got some new drives, I migrated all the data over the network from the Synology drives to the new Unraid drives and, for some reason, I decided to run a secure erase in one of the Synology drives. Then I plugged the two old drives from Synology to Unraid. I was able to run a preclear on the drive that I hadn't secure erased and right now is ready to be included in the array. The problem is in the secure erased disk (a WD Red 6Tb drive).

 

When I plugged the failing drive in the Unraid server along with the other one, I was able to start the preclear process but it finished in ~5mins. Then I wasn't able to move it into the array because it was giving failing reads in every sector.

 

I have moved the drive to a USB enclosure and plugged it into a Linux machine, this is the result of a "parted -l"

 

Error: /dev/sdb: unrecognised disk label
Model: ASMT 2115 (scsi)                                                   
Disk /dev/sdb: 6001GB
Sector size (logical/physical): 512B/4096B
Partition Table: unknown
Disk Flags: 

 

I'm able to run a "sudo dd if=/dev/zero of=/dev/sdb status=progress" but I haven't let it finish as I suppose that this is was the Synology secure erase did. Every other command like "fdisk -l /dev/sdb" returns:
 

fdisk: cannot open /dev/sdb: Input/output error

 

Im pretty confident that in terms of hardware the drive is ok. I have checked it with the WD diagnosis tool and it says that the drive is healthy. Do you have any suggestion that what could be happening?

Thanks!

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Yes, I haven't finished the zeroing with dd because Synology did the whole process. If remember correctly it took about ~5h for Synology to wipe the hard drive, that was the last time that the drive was running properly.

This is the SMART report extracted from the Unraid server this morming right before moving it to the USB enclosure:
 

smartctl 7.1 2019-12-30 r5022 [x86_64-linux-4.19.107-Unraid] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Red
Device Model:     WDC WD60EFRX-68L0BN1
Serial Number:    WD-WX11D37XXX09
LU WWN Device Id: 5 0014ee 26401077b
Firmware Version: 82.00A82
User Capacity:    6,001,175,126,016 bytes [6.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5700 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Sun Jul 19 09:43:49 2020 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  ENABLED, PW level HIGH, **LOCKED** [SEC4]
Wt Cache Reorder: Unknown (SCT not supported if ATA Security is LOCKED)

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		( 4424) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 698) minutes.
Conveyance self-test routine
recommended polling time: 	 (   5) minutes.
SCT capabilities: 	       (0x303d)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR-K   200   200   051    -    0
  3 Spin_Up_Time            POS--K   197   196   021    -    9116
  4 Start_Stop_Count        -O--CK   095   095   000    -    5206
  5 Reallocated_Sector_Ct   PO--CK   200   200   140    -    0
  7 Seek_Error_Rate         -OSR-K   200   200   000    -    0
  9 Power_On_Hours          -O--CK   094   094   000    -    4678
 10 Spin_Retry_Count        -O--CK   100   100   000    -    0
 11 Calibration_Retry_Count -O--CK   100   100   000    -    0
 12 Power_Cycle_Count       -O--CK   096   096   000    -    4086
192 Power-Off_Retract_Count -O--CK   200   200   000    -    25
193 Load_Cycle_Count        -O--CK   199   199   000    -    5232
194 Temperature_Celsius     -O---K   120   107   000    -    32
196 Reallocated_Event_Count -O--CK   200   200   000    -    0
197 Current_Pending_Sector  -O--CK   200   200   000    -    0
198 Offline_Uncorrectable   ----CK   100   253   000    -    0
199 UDMA_CRC_Error_Count    -O--CK   200   200   000    -    0
200 Multi_Zone_Error_Rate   ---R--   100   253   000    -    0
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      5  Comprehensive SMART error log
0x03       GPL     R/O      6  Ext. Comprehensive SMART error log
0x04       GPL,SL  R/O      8  Device Statistics log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x09           SL  R/W      1  Selective self-test log
0x0c       GPL     R/O   2048  Pending Defects log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x21       GPL     R/O      1  Write stream error log
0x22       GPL     R/O      1  Read stream error log
0x30       GPL,SL  R/O      9  IDENTIFY DEVICE data log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa0-0xa7  GPL,SL  VS      16  Device vendor specific log
0xa8-0xb6  GPL,SL  VS       1  Device vendor specific log
0xb7       GPL,SL  VS      54  Device vendor specific log
0xbd       GPL,SL  VS       1  Device vendor specific log
0xc0       GPL,SL  VS       1  Device vendor specific log
0xc1       GPL     VS      93  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (6 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      4482         -
# 2  Short offline       Completed without error       00%      4067         -
# 3  Short offline       Completed without error       00%      3655         -
# 4  Short offline       Completed without error       00%      3279         -
# 5  Short offline       Completed without error       00%      3141         -
# 6  Short offline       Completed without error       00%      2853         -
# 7  Short offline       Completed without error       00%      2763         -
# 8  Short offline       Completed without error       00%      2685         -
# 9  Short offline       Completed without error       00%      2552         -
#10  Short offline       Completed without error       00%      2469         -
#11  Short offline       Completed without error       00%      2394         -
#12  Short offline       Completed without error       00%      2316         -
#13  Short offline       Completed without error       00%      2202         -
#14  Short offline       Completed without error       00%      2125         -
#15  Short offline       Completed without error       00%      1844         -
#16  Short offline       Completed without error       00%      1771         -
#17  Short offline       Completed without error       00%      1712         -
#18  Short offline       Completed without error       00%      1371         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Commands not supported if ATA Security is LOCKED

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 2) ==
0x01  0x008  4            4086  ---  Lifetime Power-On Resets
0x01  0x010  4            4678  ---  Power-on Hours
0x01  0x018  6     23391117118  ---  Logical Sectors Written
0x01  0x020  6        31056331  ---  Number of Write Commands
0x01  0x028  6     82571805118  ---  Logical Sectors Read
0x01  0x030  6       255971251  ---  Number of Read Commands
0x03  =====  =               =  ===  == Rotating Media Statistics (rev 1) ==
0x03  0x008  4            4570  ---  Spindle Motor Power-on Hours
0x03  0x010  4            4502  ---  Head Flying Hours
0x03  0x018  4            5258  ---  Head Load Events
0x03  0x020  4               0  ---  Number of Reallocated Logical Sectors
0x03  0x028  4               0  ---  Read Recovery Attempts
0x03  0x030  4               0  ---  Number of Mechanical Start Failures
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4               0  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4          131074  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              32  ---  Current Temperature
0x05  0x010  1              38  ---  Average Short Term Temperature
0x05  0x018  1              35  ---  Average Long Term Temperature
0x05  0x020  1              45  ---  Highest Temperature
0x05  0x028  1              18  ---  Lowest Temperature
0x05  0x030  1              40  ---  Highest Average Short Term Temperature
0x05  0x038  1              22  ---  Lowest Average Short Term Temperature
0x05  0x040  1              35  ---  Highest Average Long Term Temperature
0x05  0x048  1              26  ---  Lowest Average Long Term Temperature
0x05  0x050  4               0  ---  Time in Over-Temperature
0x05  0x058  1              60  ---  Specified Maximum Operating Temperature
0x05  0x060  4               0  ---  Time in Under-Temperature
0x05  0x068  1               0  ---  Specified Minimum Operating Temperature
0x06  =====  =               =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4            5389  ---  Number of Hardware Resets
0x06  0x010  4            1277  ---  Number of ASR Events
0x06  0x018  4               0  ---  Number of Interface CRC Errors
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

Pending Defects log (GP Log 0x0c)
No Defects Logged

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0002  2            0  R_ERR response for data FIS
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0005  2            0  R_ERR response for non-data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  2           16  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2           17  Device-to-host register FISes sent due to a COMRESET
0x000b  2            0  CRC errors within host-to-device FIS
0x000d  2            0  Non-CRC errors within host-to-device FIS
0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
0x8000  4       146057  Vendor specific

 

Edit: Forgot to mention that this report is extracted after Synology's secure erase

Edited by s0b
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13 minutes ago, s0b said:

Yes, I haven't finished the zeroing

 

13 minutes ago, s0b said:

ATA Security is: ENABLED, PW level HIGH, **LOCKED** [SEC4]

The disk still in lock state by secure erase. You need wait ~12hrs or re-submit secure erase etc .... The simple way was put back to Synology and confirm it complete secure erase process.

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Synology reported that the security erase was finished. I will put a 1tb drive in the first bay of Synology to install the system and the failing drive in the second bay to redo the secure erase. Will report back.

 

Appreciate it Benson, I missed that locked state, hopefully this will fix it.

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You should insert all problem disk to Synology, complete whole process then disk will resume as normal.

 

Or

 

For save time, you could try unlock it by secure erase command(s), but you need to know Synology secure erase default password.

Edited by Benson
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Defnitely you were right, I been going crazy the whole morning and the lock state was the issue. Adding the drive back to the Synology, running again the secure erase and finally adding the drive to a storage pool unlocked everything. Its working again.

 

In the following link there is a discussion about how to unlock a drive with a few commands whick was locked with a Synology secure erase but I didnt wanted to take shortcuts: https://community.synology.com/enu/forum/17/post/77120?page=1&sort=oldest

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