August 24, 20205 yr This has happened twice in the past 2 weeks (or so), the server goes offline, doesn't appear on my network, can't ping it, can't login, and when I turn on the monitor I have attached to it just shows a plain old blank black screen. First time I just rebooted and went about my day (wrote it off to a storm we had earlier), it just did it again last night (Saturday) and I had to do a hard shutdown and I have left it off, hoping to fiddle with it tomorrow (Monday) when I work the night shift. Where's the best place to start to see if this is hardware related or if Unraid itself is hanging? I understand that logs are stored in the ram, so having to do a hard shutdown won't keep any logs... Server has regularly been on for months at a time and not had an issue, this seems to be a new thing I get to deal with.... Help?
August 24, 20205 yr Community Expert Try this: https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=781601
August 24, 20205 yr Author 11 hours ago, johnnie.black said: Try this: https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=781601 I will give this a shot and see what happens. Also I found a few more threads talking about doing memtests, so I'll do that as well.
August 24, 20205 yr Community Expert You might also post your diagnostics. They won't catch a crash of course but they might answer some questions about your hardware.
September 28, 20205 yr Author OK, I am back. I ran memtest for 3 days and had no errors, and it has been running fine until I tried to access it today (been working tons) and it was offline. Box is powered on, ethernet is still active, but I cannot access the server remotely, and when I turn on the attached monitor, its a black screen. the last line in the saved log is Sep 22 08:21:59 MediaServer root: issuing standby command Then it goes through the boot sequence as I hard to do a hard power reset. I have no idea where to go from here. I have also attached my diagnostics as @trurl suggested. I was waiting to see if it happened again and have some logs before brining this thread back to life. Hardware issue? Software? Any ideas? mediaserver-diagnostics-20200928-1445.zip syslog-192.168.0.110 crash.txt Edited October 1, 20205 yr by I_TheRenegade_I
September 28, 20205 yr My UNraid box have been doing the same as yours, I'm on my third restart in about a months time. I have just added a new topic asking for help as well. I see there is another member who is also having the same issue as us, wonder if it is related to ours?
October 1, 20205 yr Community Expert 8 hours ago, I_TheRenegade_I said: Anyone have any ideas? You didn't post the persistent syslog like asked, thigh might give a clue, if there's nothing there it's likely a hardware problem.
October 1, 20205 yr Author 13 hours ago, JorgeB said: You didn't post the persistent syslog like asked, thigh might give a clue, if there's nothing there it's likely a hardware problem. My bad, I thought I had attached it with the diagnostics... syslog-192.168.0.110 crash.txt Edited October 1, 20205 yr by I_TheRenegade_I spelling
October 2, 20205 yr Community Expert Don't see any errors logged, you can try running the server in safe mode without dockers/VMs for a few days, if it crashes like that it's likely a hardware problem, if it doesn't start turning the services on one by one.
October 2, 20205 yr Author 9 hours ago, JorgeB said: Don't see any errors logged, you can try running the server in safe mode without dockers/VMs for a few days, if it crashes like that it's likely a hardware problem, if it doesn't start turning the services on one by one. The only docker I am running is Emby. And no VMs. I guess it must be a hardware issue... that's what I was worried about...
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