Unraid Hanging/Not responding [6.8.3]

[I_TheRenegade_I]

This has happened twice in the past 2 weeks (or so), the server goes offline, doesn't appear on my network, can't ping it, can't login, and when I turn on the monitor I have attached to it just shows a plain old blank black screen.

 

First time I just rebooted and went about my day (wrote it off to a storm we had earlier), it just did it again last night (Saturday) and I had to do a hard shutdown and I have left it off, hoping to fiddle with it tomorrow (Monday) when I work the night shift.

 

Where's the best place to start to see if this is hardware related or if Unraid itself is hanging? I understand that logs are stored in the ram, so having to do a hard shutdown won't keep any logs...

 

Server has regularly been on for months at a time and not had an issue, this seems to be a new thing I get to deal with....

 

Help?

[JorgeB]

Try this:

https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=781601

 

[I_TheRenegade_I]

11 hours ago, johnnie.black said:

Try this:

https://forums.unraid.net/topic/46802-faq-for-unraid-v6/?do=findComment&comment=781601

 

I will give this a shot and see what happens. Also I found a few more threads talking about doing memtests, so I'll do that as well.

[trurl]

You might also post your diagnostics. They won't catch a crash of course but they might answer some questions about your hardware.

[I_TheRenegade_I]

OK, I am back. I ran memtest for 3 days and had no errors, and it has been running fine until I tried to access it today (been working tons) and it was offline. Box is powered on, ethernet is still active, but I cannot access the server remotely, and when I turn on the attached monitor, its a black screen.

 

the last line in the saved log is

 

Sep 22 08:21:59 MediaServer root:  issuing standby command

 

Then it goes through the boot sequence as I hard to do a hard power reset.

 

I have no idea where to go from here. I have also attached my diagnostics as @trurl suggested. I was waiting to see if it happened again and have some logs before brining this thread back to life.

 

Hardware issue? Software? Any ideas?

 

mediaserver-diagnostics-20200928-1445.zip

 

syslog-192.168.0.110 crash.txt

Edited October 1, 2020 by I_TheRenegade_I

[Gelbert]

My UNraid box have been doing the same as yours, I'm on my third restart in about a months time. I have just added a new topic asking for help as well.

 

I see there is another member who is also having the same issue as us, wonder if it is related to ours?

 

[I_TheRenegade_I]

Anyone have any ideas?

[JorgeB]

8 hours ago, I_TheRenegade_I said:

Anyone have any ideas?

You didn't post the persistent syslog like asked, thigh might give a clue, if there's nothing there it's likely a hardware problem.

[I_TheRenegade_I]

13 hours ago, JorgeB said:

You didn't post the persistent syslog like asked, thigh might give a clue, if there's nothing there it's likely a hardware problem.

 

My bad, I thought I had attached it with the diagnostics...

 

syslog-192.168.0.110 crash.txt

Edited October 1, 2020 by I_TheRenegade_I
spelling

[JorgeB]

Don't see any errors logged, you can try running the server in safe mode without dockers/VMs for a few days, if it crashes like that it's likely a hardware problem, if it doesn't start turning the services on one by one.

[I_TheRenegade_I]

9 hours ago, JorgeB said:

Don't see any errors logged, you can try running the server in safe mode without dockers/VMs for a few days, if it crashes like that it's likely a hardware problem, if it doesn't start turning the services on one by one.

 

The only docker I am running is Emby. And no VMs.

I guess it must be a hardware issue... that's what I was worried about...