Can’t run smart test on HDD

[wgstarks]

I’ve installed a new HDD and tried to run a smart test but the test never starts. I’ve attached the downloaded smart report containing the drive info and smart capabilities, also diagnostics. Does this drive just not support smartmontools or is there some defect and I should get an RMA?

 

smart_report.txt

 

brunnhilde-diagnostics-20201002-1017.zip

Edited October 2, 2020 by wgstarks

[JorgeB]

SMART report is missing a lot of stuff, and there are some errors, possibly a device problem.

 

BTW, what is a Mercury Elite Pro Elite Pro? Is it a white label drive?

 

 

[wgstarks]

6 minutes ago, JorgeB said:

SMART report is missing a lot of stuff, and there are some errors, possibly a device problem.

 

BTW, what is a Mercury Elite Pro Elite Pro? Is it a white label drive?

 

 

Here is a link to the drive purchased-

https://serverpartdeals.com/products/hgst-ultrastar-dc-hc320-hus728t8tale6l4-0b36452-8tb-7-2k-rpm-sata-6gb-s-512e-3-5-hard-drive?variant=31076539990058

 

Actual drive delivered-

[JorgeB]

That's not a normal SMART report, I would suggest getting a replacement.

[wgstarks]

I went ahead and requested an RMA. Have to say I like that company’s support. They’re sending me a replacement prior to me returning the original.

[wgstarks]

Not sure what's going on. I got a replacement drive. Ran one preclear cycle just to test it. No problems shown with the smart report (attached). Mounted the drive via UD and I get the same screwy smart report (also attached).

 

Preclear_ PASS! Preclearing Disk sdd Finished!!! Cycle 1 of 1.txt

 

Mercury_Elite_Pro_Elite_Pro_VDKYZYZM-20201010-1715.txt

[JorgeB]

Yes, something strange going on there, preclear seems to be getting the correct data, do you have a custom SMART controller set? Full diags might also help.

[wgstarks]

No custom controller. Diagnostics attached.

 

brunnhilde-diagnostics-20201011-0643.zip

[JorgeB]

Does a manual SMART report look correct?

 

smartctl -x /dev/sde

 

[wgstarks]

No

 

Linux 4.19.107-Unraid.
Last login: Sun Oct 11 07:05:38 -0400 2020 on /dev/pts/0.
root@Brunnhilde:~# smartctl -x /dev/sde
smartctl 7.1 2019-12-30 r5022 [x86_64-linux-4.19.107-Unraid] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     Mercury Elite Pro Elite Pro
Serial Number:    VDKYZYZM
Firmware Version: 0
User Capacity:    8,001,563,222,016 bytes [8.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ATA/ATAPI-6 T13/1410D revision 1
Local Time is:    Sun Oct 11 07:07:06 2020 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Unavailable
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Unavailable
Wt Cache Reorder: Unavailable

Read SMART Thresholds failed: scsi error badly formed scsi parameters

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Total time to complete Offline 
data collection:                (  256) seconds.
Offline data collection
capabilities:                    (0x00)         Offline data collection not supported.
SMART capabilities:            (0x0200) Does not save SMART data before
                                        entering power-saving mode.
Error logging capability:        (0x00) Error logging NOT supported.
                                        No General Purpose Logging support.

SMART Attributes Data Structure revision number: 0
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
229 Unknown_Attribute       ------   225   000   ---    -    0
229 Unknown_Attribute       ------   226   000   ---    -    4718848
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

Read SMART Log Directory failed: scsi error badly formed scsi parameters

General Purpose Log Directory not supported

SMART Extended Comprehensive Error Log (GP Log 0x03) not supported

SMART Error Log not supported

SMART Extended Self-test Log (GP Log 0x07) not supported

Read SMART Self-test Log failed: scsi error badly formed scsi parameters

Selective Self-tests/Logging not supported

SCT Commands not supported

Device Statistics (GP/SMART Log 0x04) not supported

Pending Defects log (GP Log 0x0c) not supported

SATA Phy Event Counters (GP Log 0x11) not supported

root@Brunnhilde:~# 

 

[wgstarks]

Not sure if this is relevant but after the preclear was completed I was unable to mount the disk using UD. I had to re-format it first. Both the binhex preclear docker and UD should have been using XFS AFAIK. Not sure why I needed to format again?

[JorgeB]

Try connecting that disk to the LSI instead to see if it makes any difference, swap with another if needed.

[wgstarks]

Good idea. It is in an external esata enclosure now (wasn't for the preclear).

 

I have another disk that is at 50% on it's last preclear cycle. I'll swap them as soon as it's finished.

[JorgeB]

It is in an external esata enclosure now (wasn't for the preclear).

Then that might be the problem.