BlackBriar Posted November 2, 2020 Share Posted November 2, 2020 Hi everyone, When pre-clearing two new 12tb drives, one drive generated 1024 errors and cannot be mounted - see attached images and diagnostics. Could this be a cable issue or is it likely to just be a straightforward faulty disk that needs RMA'ing? Many thanks for your advice. teletran-diagnostics-20201102-0847.zip Quote Link to comment
JorgeB Posted November 2, 2020 Share Posted November 2, 2020 26 minutes ago, BlackBriar said: When pre-clearing FYI that was clearing, pre-clearing means clearing outside the array. Disk dropped offline, most likely a connection issue, but since there's no SMART more difficult to say, check connections and post new diags. Quote Link to comment
BlackBriar Posted November 9, 2020 Author Share Posted November 9, 2020 Thanks for the response and advice. I checked the connections and plugged the sata from the drive above into a different socket on the SATA card. Started the array again and ran clear on the disc - no errors this time, but 2 CRC errors. Formatted the disc and thought I was fine. I started moving files onto the array, and everything seemed fine, so left it for a couple of hours. When I came back, both this drive, and the other 12tb drive I added recently, are displaying errors - see image attached. I am assuming now that this is the SATA card i'm using (Ziyituod (https://www.amazon.co.uk/gp/product/B07T8XNQT6/ref=ppx_yo_dt_b_asin_title_o06_s00?ie=UTF8&psc=1)) or I need new sata cables, but I would have assumed if the cables were faulty it would be a binary issue. Grateful for any further advice you may have. teletran-diagnostics-20201109-1401.zip Quote Link to comment
JorgeB Posted November 9, 2020 Share Posted November 9, 2020 That controller uses a SATA port multiplier and is not recommended. Quote Link to comment
BlackBriar Posted November 9, 2020 Author Share Posted November 9, 2020 Given the errors I have described above, it that a likely source of the problems? Quote Link to comment
JorgeB Posted November 9, 2020 Share Posted November 9, 2020 It's possible, even likely: Nov 9 05:07:22 Teletran kernel: ata7.15: limiting SATA link speed to 3.0 Gbps Nov 9 05:07:27 Teletran kernel: ata7.15: softreset failed (1st FIS failed) Nov 9 05:07:27 Teletran kernel: ata7.15: failed to reset PMP, giving up Nov 9 05:07:27 Teletran kernel: ata7.15: Port Multiplier detaching Nov 9 05:07:27 Teletran kernel: ata7.00: disabled Nov 9 05:07:27 Teletran kernel: ata7.02: disabled Nov 9 05:07:27 Teletran kernel: ata7.00: disabled But can also be a cable issue. Quote Link to comment
BlackBriar Posted November 9, 2020 Author Share Posted November 9, 2020 (edited) Many thanks for your continued patience and advice. My main concern was that it would be a disk issue, but that does not appear to be the case. Going to order some new sata cables and see if they do the trick. If not, I will look to get a better SATA card! Edited November 9, 2020 by BlackBriar Quote Link to comment
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