Tech_Lock Posted November 7, 2020 Share Posted November 7, 2020 Good morning, I am not sure if my transaction went through. -I attempted to purchase a pro license last night and I haven't received any confirmation it was successful. -My subscription still says trial and I haven't received a key even though I was able to complete the transaction to purchase the license Thank you for your time Quote Link to comment
SpencerJ Posted November 7, 2020 Share Posted November 7, 2020 6 hours ago, Tech_Lock said: Good morning, I am not sure if my transaction went through. -I attempted to purchase a pro license last night and I haven't received any confirmation it was successful. -My subscription still says trial and I haven't received a key even though I was able to complete the transaction to purchase the license Thank you for your time Hello, Did you receive a purchase receipt? If so, please attach and email us at [email protected] and we will get you all settled. Quote Link to comment
Tech_Lock Posted November 7, 2020 Author Share Posted November 7, 2020 17 minutes ago, SpencerJ said: Hello, Did you receive a purchase receipt? If so, please attach and email us at [email protected] and we will get you all settled. Hello, I did not receive a receipt. But I did see it in my pending transactions in both paypal and my bank. And today they are no longer there. I don't want to be charged twice by accident if I attempt another purchase. Quote Link to comment
SpencerJ Posted November 7, 2020 Share Posted November 7, 2020 54 minutes ago, Tech_Lock said: Hello, I did not receive a receipt. But I did see it in my pending transactions in both paypal and my bank. And today they are no longer there. I don't want to be charged twice by accident if I attempt another purchase. Hi, I don't see anything pending in Paypal from the email you are using here for the forum. If it would be a different email, please feel free to email me directly: [email protected]. Cheers, Spencer Quote Link to comment
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