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New UnRaid build for Father-in-law, worked at my house and now he cant connect

Featured Replies

Hi All,

 

I built my father-in-law an UnRaid server for Plex and I had it working here perfectly before I sent it home with him this last weekend. 

 

He has it plugged in and turned on at his house but he can't connect to it using "tower" in his search bar and it just does a google search on Chrome and Edge. 

 

I have never had an issue with this on the several UnRaid builds that I have done for others. 

 

Any idea why he can't connect to it? I live 3 hours away and tried helping via Facetime but didn't really get anywhere. 

 

I should have setup a way to connect to his UnRaid server remotely before I sent it home with him....

  • Community Expert

You didn't give it a static IP, did you? 

  • Author

Nope, because I thought it would have been easier for him to just type "tower"

 

He isnt the most tech savy. He has been ripping his movies for years but when it comes to servers, IP, Port forwarding, etc. it's a little over his head. 

 

I am giong to be at his place in a few weeks for Christmas at least....

  • Community Expert

If you had given it a static IP that might have explained why it wasn't on the same subnet as the rest of his network.

 

Is it headless?

  • Author

yes, it is headless.

 

He does have it behind his TV though. So I will tell him to connect it, I didnt think of that

 

Edited by madbrayniak

  • Author

Thanks for your help. 

 

I had him hook it up to his TV and was able to find the IP address via Facetime. He is up and running now and working on moving his movies over.

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