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[SOLVED] Help! Unmountable disk(s)

Featured Replies

I'm hoping I didn't eff up my array here..I have 2 drives showing as unmountable. 

 

Here is what I have/did.

I started yesterday with 10 Seagate 10 TB EXOS drives running in my array. 2 Cache drives, 1 as parity. I got 2 new EXOS 10 TB drives. *Cache drives are a NVME and SSD.

 

I added the new EXOS drives into my array. I created a new config to do so. Things seemed to be running 'ok' with parity being checked / rebuilt. (I think?) Anyway, this morning I have 2 drives showing unmountable and one of my cache drives showing as missing. Ugggh. I rebooted and things came up ok...except two drives showing unmountable.  I have brand new high quality SATA cables and nothing is pinched or otherwise in a weird configuration.  

 

What can I do from here? Pretty sure the 2nd parity drive is worth nothing here since it wasn't done building and I believe 2 drives down is no-Bueno. 

zeus-diagnostics-20201202-0901.zip

Edited by dja

  • Community Expert

Check filesystem on both disks, you also have a lot of errors on the pool, possibly from a dropped device, you should run a scrub.

  • Author
12 minutes ago, JorgeB said:

Check filesystem on both disks, you also have a lot of errors on the pool, possibly from a dropped device, you should run a scrub.

Thanks for the quick reply!  Should I post up the results from both drives before doing anything? (including a scrub?) 

  • Community Expert

You can just run it, scrub should not show uncorrectable errors when it finishes.

  • Author
21 minutes ago, JorgeB said:

You can just run it, scrub should not show uncorrectable errors when it finishes.


Can I run the check on the other drive at the same time?

How long should the check take? I'm going on 20 minutes or so..

 

Also..where the heck is the scurb option?
 


Phase 1 - find and verify superblock...
couldn't verify primary superblock - not enough secondary superblocks with matching geometry !!!

attempting to find secondary superblock...
.found candidate secondary superblock...
unable to verify superblock, continuing...
.found candidate secondary superblock...
unable to verify superblock, continuing...
.found candidate secondary superblock...
unable to verify superblock, continuing...
........found candidate secondary superblock...
unable to verify superblock, continuing...
.found candidate secondary superblock...
unable to verify superblock, continuing...
.found candidate secondary superblock...
unable to verify superblock, continuing...
....................................................................................................................................................................................

 

Edited by dja

  • Community Expert
46 minutes ago, dja said:

I added the new EXOS drives into my array. I created a new config to do so.

Just to clarify. Do you mean you ADDED these disks to NEW slots in the parity array? Or did you actually use these disks to REPLACE other disks?

 

Disks 8 and 9 are disabled and unmountable. But I see you also have a disk10 so that would seem to suggest a replacement.

 

When syslog begins disks 8 and 9 are already assigned, and nothing is rebuilding.

 

So it is very unclear, to me at least, what you have done.

  • Author
Just now, trurl said:

Just to clarify. Do you mean you ADDED these disks to NEW slots in the parity array? Or did you actually use these disks to REPLACE other disks?

 

Disks 8 and 9 are disabled and unmountable. But I see you also have a disk10 so that would seem to suggest a replacement.

 

When syslog begins disks 8 and 9 are already assigned, and nothing is rebuilding.

 

So it is very unclear, to me at least, what you have done.

I created a new config, but I added the existing disks back in the same exact order they were in.  I then added 1 new EXOS drive to the 2nd parity slot and the other EXOS drive to a new slot.  I forgot to mark the new data drive as encrypted (as my other drives), but I think that is unrelated. (?)

  • Community Expert

So the disabled and unmountable disks ARE NOT these NEW disks?

  • Author
6 minutes ago, trurl said:

So the disabled and unmountable disks ARE NOT these NEW disks?

No, those appear to be mounting without issue. 

 

 

Before-

Before.thumb.jpg.39d57acc0ac7569d426c8fbaff7a4d79.jpg

 

After-

 

After.jpg

Edited by dja

  • Community Expert
1 minute ago, dja said:

No, those appear to be mounting without issue. 

Of course, technically neither parity disk is mounted since they have no filesystem.

 

The scrub mentioned before is with regard to your cache pool.

  • Community Expert

Anything further with that repair? Did you start the repair from the webUI? Or did you type something at the command line instead?

  • Author
2 minutes ago, trurl said:

Anything further with that repair? Did you start the repair from the webUI? Or did you type something at the command line instead?

I did the repair with GUI  -nv options and it appears to be hung, although I am seeing reads of 90 MB/s on the dashboard, so maybe *something* is happening? I saw that sometimes the -nP option can help when hung?

Edited by dja

  • Community Expert
Just now, dja said:

I did the repair with -nv options and it appears to be hung, although I am seeing reads of 90 MB/s on the dashboard, so maybe *something* is happening? I saw that sometimes the -nP option can help when hung?

2 minutes ago, trurl said:

Did you start the repair from the webUI? Or did you type something at the command line instead?

 

 

  • Community Expert

OK, I see you edited to clarify. Just wanted to make sure you hadn't specified the wrong device if you used the command line.

  • Author
5 minutes ago, trurl said:

OK, I see you edited to clarify. Just wanted to make sure you hadn't specified the wrong device if you used the command line.

Should I let it go? Can I start the other drive on a check or should I wait?

  • Community Expert

Has there been any further output from that repair?

  • Author
6 minutes ago, trurl said:

Has there been any further output from that repair?

Actually- yeah. It is. I had to copy the "..." into notepad++ and do a count, it is in-fact increasing the "....", so something is going on. 

 

Can I start the other drive or best to wait?

 

Output so far-
 

Phase 1 - find and verify superblock...
couldn't verify primary superblock - not enough secondary superblocks with matching geometry !!!

attempting to find secondary superblock...
.found candidate secondary superblock...
unable to verify superblock, continuing...
.found candidate secondary superblock...
unable to verify superblock, continuing...
.found candidate secondary superblock...
unable to verify superblock, continuing...
........found candidate secondary superblock...
unable to verify superblock, continuing...
.found candidate secondary superblock...
unable to verify superblock, continuing...
.found candidate secondary superblock...
unable to verify superblock, continuing...
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Edited by dja

  • Community Expert
1 hour ago, dja said:

Pretty sure the 2nd parity drive is worth nothing here since it wasn't done building

I wonder if this is why the emulated disks are unmountable. Maybe the physical disks are OK.

 

And I wonder why the disks became disabled. Maybe you disturbed their connections when adding the other disks.

 

Shutdown, check all connections, power and SATA, both ends, including splitters. Reboot then post new diagnostics and we can decide how to proceed.

  • Community Expert

Not finding the superblock suggests that the disks are not being correctly emulated, i.e., parity isn't valid, see if the actual disks are mounting.

  • Author
20 minutes ago, trurl said:

I wonder if this is why the emulated disks are unmountable. Maybe the physical disks are OK.

 

And I wonder why the disks became disabled. Maybe you disturbed their connections when adding the other disks.

 

Shutdown, check all connections, power and SATA, both ends, including splitters. Reboot then post new diagnostics and we can decide how to proceed.

I will triple check the drives in question are showing in BIOS.

 

I see they are not listing temps, so maybe they are in fact not connected!? 

zeus-diagnostics-20201202-1104.zip

  • Author
31 minutes ago, JorgeB said:

Not finding the superblock suggests that the disks are not being correctly emulated, i.e., parity isn't valid, see if the actual disks are mounting.

Ok. I triple checked. They are mounting, I took a video since it flashes by so quickly. What I also realized though- the GUI is offering to format the drives, so they are definitely ok hardware wise. 

 

Should I maybe try to remove the new parity drive?

Edited by dja

  • Community Expert
15 minutes ago, dja said:

They are mounting, I took a video since it flashes by so quickly

Being detected and mounting are different things, see if they mount outside the array, unassign both disks, start the array, and see if they with UD plugin.

  • Community Expert
31 minutes ago, dja said:

They are mounting, I took a video since it flashes by so quickly. What I also realized though- the GUI is offering to format the drives, so they are definitely ok hardware wise. 

You are using the word "mount" incorrectly. Whatever you do DON'T FORMAT!!!

 

15 minutes ago, JorgeB said:

see if they mount outside the array, unassign both disks, start the array, and see if they with UD plugin.

this^

  • Author
15 minutes ago, trurl said:

You are using the word "mount" incorrectly. Whatever you do DON'T FORMAT!!!

 

this^

lol, format wouldn't even be my 3rd choice! :)

 

Ok, unassigned them and they show up in Unassigned devices. (And they mount)

Anything to do with them now that they are there? (I started in maint. mode..) 

Edited by dja

  • Community Expert

You can do a new config:

 

-Tools -> New Config -> Retain current configuration: All -> Apply

 

You'll need to reassign disks 8 and 9, check "parity is already valid" and start the array, then run a parity check.

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