[[Support] Linuxserver.io - Plex Media Server]

I have a weird issue that started seemingly out of nowhere yesterday. 

• iOS app does not see server
  • (flashes "offline" occassionally)
• Local web UI does not see server
  • server name drop down appears briefly upon initial login in with orange spinning wheel. Times out after ~10 seconds and the server name disappears. It's like the server does even exist.  
• AndroidTV app does not see server
  • Error "[server] is not currently available"
• Regularl Windows program does not see server
  • Error "Not Authorized" "You do not have access to this server"
• iPadOS app does see server
• Plex.TV does see server
  • everything green including remote access

Some other key points

• I've tried googling, wasn't particularly helpful
• Whether devices are connected locally or remotely, does not change status.
• I upgraded to plex pass last month, been working fine since
• When viewing server settings on plex.tv it says there's an update
• I've tried the "public" and "latest" versions but I get this error in logs:
  • # Upgrade attempt failed, this could be because either #
    # plex update site is down, local network issues, or #
    # you were trying to get a version that simply doesn't #
    # exist, check over the VERSION variable thoroughly & #
    # correct it or try again later. #

 

UPDATE: remote access is no longer green even though I changed nothing yet, so solving that first now. What baffles me more than anything is I can't see the server at all on the local Web UI

[[support] Siwat's Docker Repository]

9 hours ago, akshunj said:

Looks like if you're on the Nextcloud stable channel, update to 20.0.4 is available.  Also, the internal onlyoffice nextcloud app/plugin is updated to 6.2.0.  Anyone know if this fixes the onlyoffice container issues?  Going to take the plunge while on vacation next week.

I took that plunge. Didn't help so I found myself here. Rolling back to 6.0 also didn't help (also tried 6.0.2, 6.0.2.5 & 6.0.1). This doesn't make much sense because it was working before updates. Nothing else has been done to the docker.

 

When I wget the doc server I get an HTTP 400, typing in the local ip & port manual or going to the web ui returns nothing.  This is the only errors I see in the logs:

 

==> /var/log/onlyoffice/documentserver/docservice/out.log <==
[2020-12-19T18:44:38.570] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode
[2020-12-19T18:45:25.833] [WARN] nodeJS - Express server starting...
[2020-12-19T18:45:25.837] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability

[2020-12-19T18:45:25.950] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode
[2020-12-19T18:58:20.993] [WARN] nodeJS - Express server starting...
[2020-12-19T18:58:20.999] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability

[2020-12-19T18:58:21.599] [WARN] nodeJS - Express server listening on port 8000 in production-linux mode
[2020-12-19T18:59:07.729] [WARN] nodeJS - Express server starting...
[2020-12-19T18:59:07.732] [WARN] nodeJS - Failed to subscribe to plugin folder updates. When changing the list of plugins, you must restart the server. https://nodejs.org/docs/latest/api/fs.html#fs_availability

But per this post this message is normal. https://github.com/ONLYOFFICE/DocumentServer/issues/1004#issuecomment-700654979 

 

Also worth noting that I have two separate servers both of which have the same issue, both broke likely due to the update as one server wasn't touched at all and the other had only minor unrelated changes between the doc server working and not, and neither work after rollback. Logs remain unchanged.