[[Support] binhex - Plex]

On 3/2/2024 at 8:20 AM, clownstyle said:

Hi all,

I'm having a really strange problem with plex transcoding using an NVIDIA GPU on my unraid server. I've setup all the required variables for plex to see the nvidia GPU and it works 100% of the time using the mobile app and asking plex to convert. Using nvidia-smi I can see the transcode running on the GPU. This problem only seems to affect media transcoding in a web browser or the plex windows app. Windows app shows: An unknown error occurred (4294967279) when trying to force a lower quality transcode.

Unraid server: 6.12.8

Latest Binhex-plex app
i5-3570K CPU
16Gb ram
NVIDIA 1050Ti 4Gb

So I'm running lower end hardware which I will likely upgrade in the future, shifting the transcoding to my GPU to save my CPU for other tasks. Do you think I'm having problems due to the 1050ti capabilities? Is there any logs I can check to see why the transcode is not working? When this happens I see the process in nvidia-smi then it quickly disappears and the media is not transcoded but watching in the mobile app the transcode keeps running.

I tested the same thing in Jellyfin and everything works 100% there. Only difference I see between the two is nvidia-smi for plex shows:
plexmediaserver/Plex Transcoder
and jellyfin shows:
/usr/lib/jellyfin-ffmpeg/ffmpeg

 

Tried various other Plex variants available from the apps section but they all display the same behaviour. Bit of a pain knowing I paid to test the service and the free alternative seems to perform better!

Can anyone point me in the right direction to see why this is not working in the browser and windows app?

 

Thanks
 

I also seem to have the same issue! Same error. Latest official Plex docker, 6.12.8 with a Nvidia RTX 4000. Transcode works fine via mobile Plex app, but web browser or Plex Windows app crashes with 4294967279 error code.