I purchased a new flash drive to replace the one in my system, and followed the steps outlined here but when I got to to the step on the Flash drive page to Replace the key, there is no Replace Key button present as you can see in the attached image? This is my first time to ever try and replace the flash drive so I am not sure why I am not given the option to replace it.

 

 

Got this solved on my own. I noticed the attached warning in the top right of the screen, and when I looked in the content of the flash drive, there was a basic, trial, and plus key files. I assume all three were in there since I started with a trial, then moved to basic and eventually plus. Once I removed the trial and basic key files then I was able to replace the flash drive without issue. Hope this helps anyone else that might have run into this issue.

 

root@Tower:~# ls -alF /boot/config/
total 584
drwx------ 11 root root   4096 Sep  4 12:08 ./
drwx------  8 root root   4096 Jan  1  1970 ../
-rw-------  1 root root    256 Sep  4 11:41 Basic.key
-rw-------  1 root root    256 Sep  4 11:42 Plus.key
-rw-------  1 root root    256 Sep  4 11:42 Pro.key
-rw-------  1 root root    256 Sep  4 11:41 Trial.key
-rw-------  1 root root   3545 Sep  4 11:42 disk.cfg
-rw-------  1 root root  11265 Sep  4 11:42 disk.cfg.bak
-rw-------  1 root root   2650 Sep  4 11:42 disk.old
-rw-------  1 root root    427 Sep  4 11:41 docker.cfg
-rw-------  1 root root    288 Sep  4 11:41 domain.cfg

(file listing for clarity)

 

Same issue, removed the files Trial.key , Basic.key , Plus.key and the "Replace key" button emerged (refresh view) after which replacement had no issues. There is definitely a bug in the license validation / lifecycle management.

 

(files presumably are leftovers from years of license upgrades, however this only became a issue now, presumably due to either a keyfile counter > 3 , last replacement during Plus had no issues)

 

Ticket opened with support.

Edited September 4, 20232 yr by everybody

Quote

Thanks for the feedback #29228, I will report this to the team to see if it can be improved.

Manuel

 

Edited September 4, 20232 yr by everybody
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