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[SOLVED] Server hang/crash/lockup during preclear :o(


jaybee

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Posted

I am still getting my unraid server setup. Taking a while due to lack of time. I had previously precleared 3 drives at once (2 x Hitachis and 1 x Samsung) a few times, and left the server running for a few days in a row with no stability issues. I havenot built an array, formatted drives or done anything yet. Just preclearing drives and configuring and preparing.

 

I have just added a brand new Seagate drive to the server. I ran a preclear on all 4 drives as I thought I might as well whilst the preclear for the new drive was running. I noticed that I got email updates for all 3 drives except the new one. The emails I got showed progress and all 3 drives (except new one) got to 75% pre read state but no further emails. I realised that about 6 hours into the preclear the server had become unresponsive. I could not telnet to it or get to the http menu pages.

 

What I find most frustrating, is that I can't see any logs for this at all. I have to physically power off and back on the server to get it back up, and all i get in syslog is obviously a brand new syslog. How can I get the logs for the time of when the preclear failed? I have checked in the preclear reports folder but I do not see any new reports. Is this because it will only write to there upon completion of a preclear in full and not show any failures?

If I were to hook up a monitor to the server and leave that connected whilst running preclear from console, would I get atleast a message on the screen to aid troubleshooting atleast or would it just hang and not help much?

 

Thinking it was the new drive, I decided to run a preclear on JUST THAT DRIVE which is still running now. I will update on progress. As for now I did manage to get smart history installed and have noticed a log it seems to complain about on this new drive. Could this be a big clue as to the problem? I searched and this error below can indicate sometimes that there is  a bad sata cable or power connection to the drive?

 

EDIT: The preclear failed when ran on JUST the new drive as well again about 6 hours in. It got as far as the first email saying it was going to zero the drive then nothing more.

EDIT2: Now running a preclear on a drive that has successfully precleared before to see if that preclears ok again. I guess I could test the cable theory quite easily to see if the issue follows the cable to another drive.

smart_error.JPG.7c7144723e37d041d0f5bf9bc2acb1c0.JPG

Posted

Update, managed to run a full preclear to PASS state on a different disk over 25 hour period. So it appears to be definitely to do with the new disk I have added. I am going to change the SATA cable today and retest. If the same I will change the power cable.

Posted

Just to update this thread. I was correct with my first assesement in that it could be the cable. I was not aware of SATA cables being a particular SATA standard, like SATA1, SATA2 etc. I thought a SATA cable was a SATA cable. However, the one I was using was the thinnest and narrowist one I have ever personally come accross. I'm not sure how it can only partially work to be honest but it did. Something about that cable was not right. I swapped the cable out and kept everything the same - even the port on the mortherboard - and the first attempt at preclear passed in 24 hours with no errors.

 

Tags for future ref and searching: *ERROR* - UDMA_CRC_Error_Count it is now 13897 (error threshold is 75)

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