Unraid connect api error in the top right corner. I haven’t changed anything on my network. The only change I did recently was update my unraid a few days ago to 7.0.0. Now when I log into the server locally I have a big red triangle in the right. Nothing I do fixes my ability to backup the server drive or anything else that involves the plugin including registering (I just get an error). 
 

However, if I log into the server using the ip address or from another device everything is fine. It says it’s connected and I can log into connect. 
 

help please!

Edited February 13, 20251 yr by Nacho1545

I´m getting a similar error for a couple of days now

 

NETWORK: Unable to connect to https://mothership.unraid.net

and

NETWORK: Unable to connect to https://mothership.unraid.netCLOUD: Socket closed

 

I double checked general connectivity and DNS, even changed to public DNS-servers with no difference. In my case it´s also not relevant i I connect to the Unraid UI via IP or proxy server.

 

Unraid Connect Plugin version is 2025.02.06.2108

 

My server is shown offline at https://connect.myunraid.net/dashboard which makes sense given it cannot reach that mothership URL. I suspect a general issue with the service and nothing on my end for now. Anyone else experiencing similar issues?

Edited February 14, 20251 yr by banthon

1 hour ago, banthon said:

I´m getting a similar error for a couple of days now

 

NETWORK: Unable to connect to https://mothership.unraid.net

and

NETWORK: Unable to connect to https://mothership.unraid.netCLOUD: Socket closed

 

I double checked general connectivity and DNS, even changed to public DNS-servers with no difference. In my case it´s also not relevant i I connect to the Unraid UI via IP or proxy server.

 

Unraid Connect Plugin version is 2025.02.06.2108

 

My server is shown offline at https://connect.myunraid.net/dashboard which makes sense given it cannot reach that mothership URL. I suspect a general issue with the service and nothing on my end for now. Anyone else experiencing similar issues?

My server comes up as online using the link you posted. 
 

I’m just having the error from the actual server when I log in. I basically use it like a normal desktop (I just start up a VM after logging in). The error is only when I use localhost. If I use the IP address the errors go away. 

interesting, so if i'm understanding correctly, when you use e.g.

http://tower.local

to access your server, it doesn't work, but when you access it using an ip address (e.g. 192.168.37.8), it does work?

 

if so, this sounds like a networking issue rather than an unraid-api issue. could you paste the errors (if any) from the console in your browser's developer tools? (link to guide on opening dev tools, just in case)

Quote

Unraid Connect Plugin version is 2025.02.06.2108

 

My server is shown offline at https://connect.myunraid.net/dashboard which makes sense given it cannot reach that mothership URL. I suspect a general issue with the service and nothing on my end for now. Anyone else experiencing similar issues?

@banthon if your issue persists, I'd recommend starting a ticket with https://unraid.net/support if you haven't already.

my blind guess would be that your connect config (i.e. /boot/config/plugins/dynamix.my.servers/myservers.cfg -- you should prob not paste this file here btw) is at least partially corrupted. does everything else in the webgui work, like notifications, etc? any errors in browser dev tools?

for a sanity check (if you're comfortable/technical), you could try setting apikey and localapikey in that myservers.cfg file to an empty string. for reference, this is what a completely fresh myservers.cfg looks like (see how under [remote], apikey and localapikey are set to ""):
 

[api]
version="4.0.1"
extraOrigins=""
[local]
sandbox="no"
[remote]
wanaccess=""
wanport=""
upnpEnabled=""
apikey=""
localApiKey=""
email=""
username=""
avatar=""
regWizTime=""
accesstoken=""
idtoken=""
refreshtoken=""
dynamicRemoteAccessType="DISABLED"
ssoSubIds=""

emptying apikey and localapikey will log you out of Connect, so you'll need to log back in again.

sorry this issue's been plaguing you so long.

On 2/20/2025 at 4:33 PM, pujitm said:

@banthon if your issue persists, I'd recommend starting a ticket with https://unraid.net/support if you haven't already.

my blind guess would be that your connect config (i.e. /boot/config/plugins/dynamix.my.servers/myservers.cfg -- you should prob not paste this file here btw) is at least partially corrupted. does everything else in the webgui work, like notifications, etc? any errors in browser dev tools?

for a sanity check (if you're comfortable/technical), you could try setting apikey and localapikey in that myservers.cfg file to an empty string. for reference, this is what a completely fresh myservers.cfg looks like (see how under [remote], apikey and localapikey are set to ""):
 

[api]
version="4.0.1"
extraOrigins=""
[local]
sandbox="no"
[remote]
wanaccess=""
wanport=""
upnpEnabled=""
apikey=""
localApiKey=""
email=""
username=""
avatar=""
regWizTime=""
accesstoken=""
idtoken=""
refreshtoken=""
dynamicRemoteAccessType="DISABLED"
ssoSubIds=""

emptying apikey and localapikey will log you out of Connect, so you'll need to log back in again.

sorry this issue's been plaguing you so long.

Thanks for the help. Unfortunately this didn’t work for me. 
 

It’s only an issue when I’m trying to use local host/dashboard.