Can’t Reset Nextcloud User Password (Docker, Encryption Enabled)

I’m running Nextcloud 31 in Docker with server‐side encryption. I need to reset a test user’s password (dummy) via OCC, but keep hitting a “Can not decrypt the recovery key” error

In my Docker container’s terminal, I see this output, so everything should be in place. I can even decrypt a user’s files, but when I try to reset the password, I can’t get past the error. Any help is greatly appreciated.

root@xxxxxxxxxx:/# occ encryption:list-modules

- OC_DEFAULT_MODULE: Default encryption module [default*]

root@xxxxxxxxxx/# occ encryption:show-key-storage-root

Current key storage root: default storage location (data/)

root@xxxxxxxxxx:/# occ user:resetpassword dummy

Warning: Resetting the password when using encryption will result in data loss!

Do you want to continue?

Enter a new password:

Confirm the new password:

Can not decrypt the recovery key. Maybe you provided the wrong password. Try again.

root@xxxxxxxxxx:/#



- installed: true

- version: 31.0.5.1

- versionstring: 31.0.5

- edition:

- maintenance: false

- needsDbUpgrade: false

- productname: Nextcloud

- extendedSupport: false