Josh O

@testdasi I did do a lot of reading and yes I missed the licensing issues that Energen calls out but that is not a production quality product. I spent months deciding what to do on a replacement. I have run servers for decades and to be held up by this small issue that really could be resolved with a simple online site to enter the required information to replace seems like such a poor solution. I have other production tools that are that easy to move. That easy to fix and get back online. Other issues being although Lime tech has returned by email and asked me for information to get it replaced it is still downtime that is easily avoided. Also, just because one person has a good experince or a bad experience is not a way to judge a solution. If there are any issues it should be looked into and the solution should always be to have zero issues. The reasons to replace the USB were many but the original was just really old and something I was just testing. I just made the unknown mistake of limited ability to move a license to a produt I purchased during a testing phase. Given how easy it would be to resolve this for all customers I find it a weakness in the product that has me reconsidering the solution. Also, I have other licensing tools that are USB based, key based and authentication base. But all can be brought back online or replaced with a self-help / authenticated tool that is available from the product owner. That is just a modern day easy to manage tool that I just expect all prodcuts to have. Just dissappointed to discover this is a limitation of UNRAID and has me hesitant to make it a primary solution.

After a lot of research and decided what my new server would be I went with UNRAID. I thought it would be fine on speeds for backup and small items(can use my faster NAS for video editing) and it had some nice features, docker, VMs, etc. I went through setting things up and getting them good and tested then decided to go all in and purchase a Pro key. I'm already at 11 drives and have 4 more to go this month. However, I ran into issues. My first USB had problems with it being huge and a test so I purchased a new USB small drive and got that up and running. I used the replacement Key tool and it was great. Now that became not working with a /boot error and it being USB 3 and other odd behavoirs which I have no idea but after doing A LOT of reading I discover UNRAID does not support USB and other modern day devices. In fact, their tool won't even see my new drive. Fortunately I purchased a USB2 32GB small drive and decided to move to that. The USB create Tool works fine and I was able to copy over my 'config' directory so thought all was good. Nope. It binds the license to USB key and as such I can't use it. On top of that I can't use the replacement key tool from before because evidently you may only use that 1 time a year????? What? I have many licenses and tools and None of them have such a limitation. Many allow me to disable license on one set of hardware and move to another or re-issue a license and then if I go back to another device it won't work. A few have a limited time like 5-10 times max(without a call to support), but to have such a long time it seems like a waste of time for so many people. I have a ticket into support to help resolve but that means, 1. I'm wasting their time. 2. My server is down so I'm wasting my time. 3. my users of the server can't access the features so wasting their time. My question, How do you all manage this? How do I manage a way to replace a broken USB, lost, fire damage, etc. and rebuild with the save "config" directory within a year? What do I do so I'm not down for hours while I wait for support? There has to be a way to have a local and offsite backup for a key to be replaced immediately and not have to waste so many peoples time. thanks, I do hope there is some simple solution as I have yet to find one other than contact support and deal with the server being offline for hours if not days.