HardyAman

SOLVED. Support has generated a new key file for my setup. Happy days ...

I see. The issue here was in fact that the troubleshooting form did not go through, because I didn't get an automatic reply on my email. I was in contact with support in the past, so I had the email. After reporting this directly on the email I'm now in talks to obtain a new key file.

Thanks JorgeB for your fast reply. Sure the key file is probably not the latest, since it's from v 6.9.2. On that USB the exact Pro.key works fine. Will try to contact the support some more...

Hey all, I need help with this key change process, too. I wanted to upgrade from 6.9.2 on old USB to 6.12.4 (latest) on the new USB. Of course I get an error in the new version since the key is not correct. But whatever I do trying to replace the key, I get an error "Error: {"message":"Request failed with status code 403","data":{"error":"KeyFile is not valid"}}" - sure that why I want to replace it. Unraid Connect is installed. I tried to contact support several times in the past 4 days and heard nothing back. What to do?