My experience with WD & Seagate is similar.
Wester Digital: I had a WD 640AAKS blue die on me, the RMA procedure was straight forward - received replacement (new not refurb) within a week, working perfectly.
Seagate: Same drive as you (2Tb LP), was working as parity drive until it totally crapped out without warning. RMA; took about 10 days to get a replacement, it was a refurb and within 3 weeks has 2 bad sectors.
As far as ratings go I would probably agree with you on 9/10 for WD and 6/10 for seagate. Though I have to say I wouldn't buy another seagate 2TB LP again.