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Random crash AMD Ryzen 7 1700

sma007
in General Support

Featured Replies

Hi,

 

I have been having problems with my system crashing at random times. I have followed the AMD Ryzen fix recommendations.  

 

I have changed the memory to Crucial Ballistix BL2K8G32C16U4B 3200 MHz, DDR4 and this is running at 2667 MH. 

I have no idea why the system is crashing and I have attached the diag from my last reboot. The system has to be hard restarted as the crash freezes the system and has to be hard restarted. please help I have no idea what is the problem. 

tower-diagnostics-20211213-0917.zip

  • Quote
    • Community Expert

    Did you also set the correct power supply idle control option in the BIOS?

  • Quote
    • Author

    Yes, I think it is set to typical power. Not sure of the exact wording. 

  • Quote
    • Author

    I have had syslog running for some time. I have attached the log from last nights crash. I hope there is enough in the log. 

     

    I restarted the server at about 08:30 AM.

    syslog 13.12.21.txt

    Edited by sma007

  • Quote
    • Community Expert

    Unfortunately there's nothing relevant logged, could be a hardware issue, look for a BIOS update, or try different hardware if available, ideally Intel based.

  • Quote

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