May 14, 201115 yr Been running UNRAID 4.5.3 for a while now with no issues. Tonight I couldn't get a movie to play from my UNRAID server so I logged in and noticed disk 9 is having a problem. I pulled the drive and dropped it into my external hard drive dock and it came up as a healthy drive. I put it back in the UNRAID server and changed the SATA cable. Still no luck but now my disk 11 is showing as too big and the system says "disk in parity slot is not biggest". Disk 11 now also has a red dot and shows as being 2.1TB when it's a 750GB drive. A screenshot of my status page is attached. Hoping someone can help figure this out. I'm hoping I haven't lost my data but it's really nothing that can't be replaced. I'm shutting it down until I have something I can try to fix it. It's been rock solid for quite some time. I was hoping to reduce my drive count in the near future by upgrading the drives to larger 2TB drives. Cutting the heat and noise in the server.
May 15, 201115 yr Author The only thing I can think of to try and at least fix the parity drive issue is to run some error correction on my disk 11. Hopefully someone here might know what to do in this case. I'm about to lose 500 plus movie rips.
May 15, 201115 yr Before you do ANYTHING... be aware, version 4.5.3 has a MAJOR BUG where when initially starting an array after adding a new drive it will show all the drives as unformatted. Since you expect to see the "Format" button, you do not think when pressing it that you will be re-formatting ALL your disks because they are ALL showing as unformatted. The work-around is simple, simply press "Stop" to stop the array, and then "Start" and the one new disk will be the only one showing as unformatted, then it is safe to press the "Format" button. So... UPGRADE off of 4.5.3 as soon as possible... several users of unRAID have formatted ALL their disks accidentally because of this bug. With that in mind, as long as you keep your finger OFF of the format button, you should be OK until you can upgrade. First thing would be to reboot. Second would be to get an hdparm and smart reports on the disks with the red indicators hdparm -I /dev/sdX smartcrl -d ata -a /dev/sdX where sdX = the three letter device names of your disks.
May 15, 201115 yr What kind of "problem" on disk9? Syslog? The drive 11 issue is really odd. The syslog or the info from Joe's commands might help figure out what is wrong with it. Peter
May 16, 201115 yr Author Thanks for the responses. I can't boot the server now. My Supermicro board just beeps long continuous beeps over and over. I swapped the RAM around and it beeps 4 times then looks like it's running but nothing comes up on the screen. The board has been doing this for a little while on and off. I had been able to boot it several times recently but tonight when I went to get the syslog and run the smart report it would not boot. I'm going to swap out the board with the same model and see if I can bring the system back up. Maybe that will fix the problem or at least get me to the point I can generate a syslog and run the smart report. I'll check back in a few days once I have the board and can swap it out.
May 16, 201115 yr Author Is it a bad idea once I swap out my motherboard to update my UNRAID version to 4.7? I would backup my current UNRAID flash drive before doing so.
May 19, 201115 yr Author Swapped the motherboard and then figured out it was the RAM. Got the server booted fine but I still have the same situation as in the first post's screen shot. So I'm stuck basically. Disk11 shows as being 2TB while it's only really 750GB. Refresh does nothing, I could try Restore but I'm not sure what that will do to my data. I may try to swap the cable on Disk11 and see if that changes anything. Also thinking of trying an upgrade to 4.7 to see if that does anything. Any suggestions would be appreciated.
May 19, 201115 yr Author Where does the output go when I run those commands? It shows stuff on the screen but I can't get it into the forum. My disk11 it says that it's a seagate drive that had a firmware problem. Let's say I were to replace these two drives with other drives I have laying around. Would I only lose the data from these 2 drives or do I lose everything? Also swapping the cable and upgrading to 4.7 didn't help at all.
May 19, 201115 yr Author Both of the drives having issues are 750GB seagates. I may try to flash the firmware with the seagate tool to see if that fixes the issues.
May 19, 201115 yr Ya, if you haven't yet then download Putty and use it for telnetting to the server. Then you can run the commands and copy the output. Somehow, your disk11 got messed internally. Updating the firmware might fix it. Otherwise, there might be some command that could get it to go back to the right size. We might know what it's problem is when we see the output of those commands. Also, is disk9 dead or not? Peter
May 19, 201115 yr Author Going to flash the firmware this morning. It was midnight when I got to that point last night and I was just beat. Disk9 shows up in YAReG and I am able to copy off files, Windows says it's a healthy partition. During the boot process the controller card in the UNRAID server shows Disk9 as 0GB. Hopefully this and the Disk11 problem are related to firmware. If this works I'll run the other Seagate drives through the firmware tool as well. I'll post again once I do the firmware updates and if that doesn't work I'll run the commands and post the output here.
May 19, 201115 yr Author Disk11 hdparm root@UNRAID:~# hdparm -I /dev/sdj /dev/sdj: ATA device, with non-removable media Model Number: ST3750330AS Serial Number: 9QK0DPGR Firmware Revision: AD14 Transport: Serial Standards: Used: unknown (minor revision code 0x0029) Supported: 8 7 6 5 Likely used: 8 Configuration: Logical max current cylinders 16383 0 heads 16 16 sectors/track 63 63 -- CHS current addressable sectors: 0 LBA user addressable sectors: 0 LBA48 user addressable sectors: 0 Logical/Physical Sector size: 512 bytes device size with M = 1024*1024: 0 MBytes device size with M = 1000*1000: 0 MBytes cache/buffer size = unknown Nominal Media Rotation Rate: 7200 Capabilities: LBA, IORDY(can be disabled) Queue depth: 32 Standby timer values: spec'd by Standard, no device specific minimum R/W multiple sector transfer: Max = 16 Current = ? Recommended acoustic management value: 254, current value: 0 DMA: mdma0 mdma1 *mdma2 udma0 udma1 udma2 udma3 udma4 udma5 udma6 Cycle time: min=120ns recommended=120ns PIO: pio0 pio1 pio2 pio3 pio4 Cycle time: no flow control=120ns IORDY flow control=120ns Commands/features: Enabled Supported: * SMART feature set Security Mode feature set * Power Management feature set * Write cache * Look-ahead * Host Protected Area feature set * WRITE_BUFFER command * READ_BUFFER command * DOWNLOAD_MICROCODE SET_MAX security extension * 48-bit Address feature set * Device Configuration Overlay feature set * Mandatory FLUSH_CACHE * FLUSH_CACHE_EXT * SMART error logging * SMART self-test * General Purpose Logging feature set * 64-bit World wide name * Write-Read-Verify feature set * WRITE_UNCORRECTABLE_EXT command * {READ,WRITE}_DMA_EXT_GPL commands * Gen1 signaling speed (1.5Gb/s) * Gen2 signaling speed (3.0Gb/s) * Native Command Queueing (NCQ) * Phy event counters * Software settings preservation * SMART Command Transport (SCT) feature set * SCT Long Sector Access (AC1) * SCT Error Recovery Control (AC3) * SCT Features Control (AC4) * SCT Data Tables (AC5) unknown 206[12] (vendor specific) Security: Master password revision code = 65534 not supported not enabled not locked not frozen not expired: security count not supported: enhanced erase 2min for SECURITY ERASE UNIT. Logical Unit WWN Device Identifier: 5000c5000a1109c4 NAA : 5 IEEE OUI : 000c50 Unique ID : 00a1109c4 Checksum: correct DISK11 smartctl root@UNRAID:~# smartctl -a -d ata /dev/sdj smartctl 5.39.1 2010-01-28 r3054 [i486-slackware-linux-gnu] (local build) Copyright © 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net === START OF INFORMATION SECTION === Model Family: Seagate Barracuda 7200.11 family Device Model: ST3750330AS Serial Number: 9QK0DPGR Firmware Version: AD14 Device is: In smartctl database [for details use: -P show] ATA Version is: 8 ATA Standard is: ATA-8-ACS revision 4 Local Time is: Thu May 19 16:22:51 2011 Local time zone must be set--see zic m ==> WARNING: There are known problems with these drives, AND THIS FIRMWARE VERSION IS AFFECTED, see the following Seagate web pages: http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931 http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951 SMART support is: Available - device has SMART capability. SMART support is: Enabled SMART Disabled. Use option -s with argument 'on' to enable it.
May 19, 201115 yr Author DISK9 hdparm root@UNRAID:~# hdparm -I /dev/sdd /dev/sdd: ATA device, with non-removable media Model Number: ST3750640AS Serial Number: 3QD00LX0 Firmware Revision: 3.AAE Standards: Supported: 7 6 5 4 Likely used: 7 Configuration: Logical max current cylinders 16383 16383 heads 16 16 sectors/track 63 63 -- CHS current addressable sectors: 16514064 LBA user addressable sectors: 268435455 LBA48 user addressable sectors: 1465149168 Logical Sector size: 512 bytes Physical Sector size: 512 bytes device size with M = 1024*1024: 715404 MBytes device size with M = 1000*1000: 750156 MBytes (750 GB) cache/buffer size = 16384 KBytes Capabilities: LBA, IORDY(can be disabled) Queue depth: 32 Standby timer values: spec'd by Standard, no device specific minimum R/W multiple sector transfer: Max = 16 Current = ? Recommended acoustic management value: 254, current value: 0 DMA: mdma0 mdma1 mdma2 udma0 udma1 udma2 udma3 udma4 udma5 *udma6 Cycle time: min=120ns recommended=120ns PIO: pio0 pio1 pio2 pio3 pio4 Cycle time: no flow control=120ns IORDY flow control=120ns Commands/features: Enabled Supported: * SMART feature set Security Mode feature set * Power Management feature set * Write cache * Look-ahead * Host Protected Area feature set * WRITE_BUFFER command * READ_BUFFER command * DOWNLOAD_MICROCODE SET_MAX security extension * 48-bit Address feature set * Device Configuration Overlay feature set * Mandatory FLUSH_CACHE * FLUSH_CACHE_EXT * SMART error logging * SMART self-test * General Purpose Logging feature set * Gen1 signaling speed (1.5Gb/s) * Gen2 signaling speed (3.0Gb/s) * Native Command Queueing (NCQ) * Phy event counters Device-initiated interface power management * Software settings preservation Security: Master password revision code = 65534 supported not enabled not locked frozen not expired: security count not supported: enhanced erase Checksum: correct DISK9 smartctl root@UNRAID:~# smartctl -a -d ata /dev/sdd smartctl 5.39.1 2010-01-28 r3054 [i486-slackware-linux-gnu] (local build) Copyright © 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net === START OF INFORMATION SECTION === Model Family: Seagate Barracuda 7200.10 family Device Model: ST3750640AS Serial Number: 3QD00LX0 Firmware Version: 3.AAE User Capacity: 750,156,374,016 bytes Device is: In smartctl database [for details use: -P show] ATA Version is: 7 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: Thu May 19 16:27:14 2011 Local time zone must be set--see zic m SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED See vendor-specific Attribute list for marginal Attributes. General SMART Values: Offline data collection status: (0x82) Offline data collection activity was completed without error. Auto Offline Data Collection: Enabled. Self-test execution status: ( 0) The previous self-test routine completed without error or no self-test has ever been run. Total time to complete Offline data collection: ( 430) seconds. Offline data collection capabilities: (0x5b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. No Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 1) minutes. Extended self-test routine recommended polling time: ( 202) minutes. SMART Attributes Data Structure revision number: 10 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x000f 118 083 006 Pre-fail Always - 199069422 3 Spin_Up_Time 0x0003 093 093 000 Pre-fail Always - 0 4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 346 5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 4 7 Seek_Error_Rate 0x000f 075 060 030 Pre-fail Always - 69236123995 9 Power_On_Hours 0x0032 091 091 000 Old_age Always - 8592 10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0 12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 618 187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0 189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0 190 Airflow_Temperature_Cel 0x0022 057 035 045 Old_age Always In_the_past 43 (0 2 43 34) 194 Temperature_Celsius 0x0022 043 065 000 Old_age Always - 43 (0 20 0 0) 195 Hardware_ECC_Recovered 0x001a 078 052 000 Old_age Always - 112453072 197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0 198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x0000 100 253 000 Old_age Offline - 0 202 Data_Address_Mark_Errs 0x0032 100 253 000 Old_age Always - 0 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Short offline Completed without error 00% 8592 - # 2 Short offline Completed without error 00% 8592 - SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.
May 19, 201115 yr Author The seagate tool would not flash firmware to either drive. I then tried seatools and disk9 passed the short test while disk11 failed. Using YAReG I can see the data on disk9 but not on disk11. Then again I'm not real sure disk11 had any data on it. Here's what I get when I click on disk settings for 8 (healthy disk) then 9 and 11. disk8 settings Partition format: MBR: unaligned File sytem type: reiserfs disk9 settings Partition format: unknown File sytem type: reiserfs disk11 settings Partition format: error File sytem type: (partition 1 does not exist)
May 19, 201115 yr Author If I'm willing to lose the data on both drives couldn't I just replace the drives and start the array back up. For Disk9 I can copy the data off using YAReG and my Windows PC. Disk11 I'll have to figure out what I'm missing if anything. Would replacing the 2 bad 750GB drives with 2x 500GB drives be a bad thing. It's all I have on hand. I'm probably going to get some 2TB drives soon but the largest drive in my UNRAID server is 1.5TB so one of the new 2TB drives would need to be the parity drive. With the 2 dead drives I'm pretty much stuck in limbo right now.
May 20, 201115 yr Disk9 looks ok except it was cooked in the past. That disk and probably your system is running too hot. Are your fans working? SMART need to be enabled on DISK11. Enter: smartctl -s on -a -d ata /dev/sdj smartctl -a -d ata /dev/sdj I'm not sure if the second line is needed but it won't hurt.
May 21, 201115 yr Author Disk9 is very hot to the touch. The fans are working but this drive sits behind a row of 6 drives in the case so the air flow to it is blocked a bit. I'll probably be replacing the 7200rpm Seagates with Samsung green drives. That should cut the temps. I'm replacing Disk11 first to see if I can get the array back up and running, then I will look to replace Disk9. Worst case, I'll replace both drives and copy off Disk9 data from my Windows PC since it's readable with YAReG. Disk11 is not readable so I'll lose that data. I'm not sure there is much on Disk11 anyway. I'll find out soon enough.
May 23, 201115 yr Author Update - Replaced Disk11 and fired the array back up. All is good now. Disk9 is back online and the Parity check completed with no errors. I did lose my data from Disk11 but I should be able to put it back rather quickly. Disk11 is dead.
Archived
This topic is now archived and is closed to further replies.