Hi,

 

I'm running unraid 6.10.1 with virsh 8.2.0, I have multiple VM's windows 11 and windows 10 and both can't authenticate with our company's netskope instance specifically on the private access, now netskope say it is something with the hypervisor that they assume is altering the encapsulated network packet and thus the session is terminated.

 

I have tested it on a physical machine and the agent connects fine, but any VM on unraid it just refuses to connect. I have even added a passthrough USB ethernet and even with this is isn't working.

 

Where can I start to troubleshoot the issue? 

 

Thanks,

 

Hi,

 

This is an extremely specific situation, and Netskope would actually be the ideal ones to support you on this as Unraid's VM's run via a standard common hypervisor (QEMU / KVM).  

 

Using a passthrough add-on ethernet adapter would however eliminate any possibility of the hypervisor modifying the packets as the VM itself is then in complete control of the hardware.  I would have to surmise that it is something common in the setup of the VMs, but have no real idea as to what to look for.  Does Netskope support KVM / QEMU?

So un update to this,

 

Installed a windows 11 VM on Oracle VirtualBox, installed Netskope agent and verified private access connection is working fine, move the disk to unraid and converted the disk to qcow2.

 

created new vm with converted disk and started VM, once in windows the Netskope client private access was connected. So the issue is not the network nor the hypervisor but with the install or so I think...

totally makes sense, never heard of any packet manipulation with emulated network controllers, they should act as real ones.