Hi,

 

After been running my unraid server for a while, suddenly I have no remote access top my unraid server. From my unraid server I cannot download any plugin or docker. Neither check for updates. However, if open the console I can ping everywhere.

 

By clicking my unraid server "My Servers icon" i get the following error: "API error unexpeted response for "owner". Please sign out and the sign back in to potttentially fix this error. If you have already tried this please contact support. Thanks for working with us as we try to resolve this bug." It is curious that if I go with my mouse just over My Server icon (top on right) this message comes: Unraid API error: Key is missing.

 

I have tried replacing the license, rebooting the server, restarting unraid-api with no results. It is quite annoying because a cannot update any docker neither plugin. 

 

Attached you can find my last syslog file and diagnostics report. Thank you for help.

vkhpsrv01-diagnostics-20220805-1952.zip syslog_20220805.log

Edited August 5, 20223 yr by vvancreij

Hi,

 

Any ideas?

 

Thank you in advance.

Hi, I have solved it. The problem was generated by the activation of Wireguard, I guess I have something wrong in its configuration. I have deactivated it and the problem has disappeared.

 

Hi @T0rrelles,

 

Nice to heard you have already fixed. Under my point of view, it is quite strange that wireguard vpn affects myservers but you know, everything could be possible. I was able to connect my unaraid server through wireguard. However, I could not surf the internet. In my case, after rebooting my router my unraid server recovered internet connection. I will try to troubleshoot a little more in order to identify the main cause.

 

Cheers,

On 8/5/2022 at 10:59 AM, vvancreij said:

By clicking my unraid server "My Servers icon" i get the following error: "API error unexpeted response for "owner". Please sign out and the sign back in to potttentially fix this error. If you have already tried this please contact support. Thanks for working with us as we try to resolve this bug." It is curious that if I go with my mouse just over My Server icon (top on right) this message comes: Unraid API error: Key is missing.

 

Thanks for including your diagnostics, it says that your apikey is missing. Please click on your username in the upper right corner of the webgui, that will open a menu. Click the "Sign Out of Unraid.net" option. Then sign back in to get a new apikey.

Hi @ljm42,

 

First of all I have to say that I have finally fixed the issue and many thanks for your reply.

 

On the other hand, regarding your suggestion, when I had the issue I tried to sign out and sign in many times with no effect. In fact, when I was troubleshooting the issue I realized that after rebooting my router, My Servers plugin started working properly. So, I focus on my router and i discovered that a new firmware version had been released. After upgrading my router firmware everything went to normal.