I cannot seem to build an array, against the system freezing-up /or shutting down with kernel panics

That said, is there any way to identify or troublshoot this issue against the system freezing-up before I can navigate the UI?

Edited May 6, 20233 yr by JohnBee

Sorry for the confusion, I thought the issue was resolved, as I found errors on one of my drives, though it appears that, that was not the case, as Unraid is now frozen again.

 

Needless to say, my experience with Unraid is not proving to be a positive one at all 

 

Edited May 6, 20233 yr by JohnBee

Are you able to boot memtest86 or maybe another live linux flash drive?

 

I would suspect a hardware issue or a corrupt flash drive

HI and thanks for answering.
That said, the answer is yes, in that, I have run memtest86 - 0 errors

That said, here is my list of things tried;

1. Tried changing ram; different brands(32GB) vs 64GB
2. Tried different USB installation sticks; 16GB, 32GB, 64GB, each different brands
3. Tried removing and/or swapping HDD drives and/or nvme(cache drive)
4. Disabled C-state in bios
5. Ensured, and turned-off all forms of oc/boost/xms profiles

Having said that, I managed(by sheer miracle), to installed the latest OS update - I say, miracle, as the system usually freezes-up before I can do anything, though as it stands, it was able to conclude the update, and OS is now latest .RC5, and low and behold, the system has been up longer than I have ever seen - and it actually building parity drive. And so, I guess there's that.

That said, why isn't there a way to collect logs and identify the cause of these incessant lockups?
Do we have to pay a license to get support, or is this the extent of the support given for this particular software?

For most troubleshooting, you should download diagnostics from Tools -> Diagnostics and post the zip file here in the forums. 

 

This is most helpful prior to shutdown/reboot, but if you're experiencing kernel panics or machine check exceptions, that's usually not a possibility.

 

Instead, you can enable Syslog Server to write a persistent log.  Go to Settings -> Syslog Server.  the most basic configuration just writes a rotating syslog file to a share.  I have mine set up to write to a cache-only share like so:

 

 

*edit* For temporary debug, you can also enable it to "Mirror syslog to flash".  That's fine for the short term but will cause unnecessary flash drive wear over time.

Edited May 7, 20233 yr by veri745