jiale Posted November 28, 2023 Share Posted November 28, 2023 I purchased the unraid plus version and upgraded to Pro using a coupon code today. When using a credit card for payment, after entering the coupon code, the price is displayed as $26.95, but the actual deduction is $49. My bill shows a deduction of $26.95, but the actual credit card deduction is $49. Please take a look at the reason. Quote Link to comment
itimpi Posted November 28, 2023 Share Posted November 28, 2023 You will need to contact support to get this resolved as they may miss forum messages. Quote Link to comment
Solution zspearmint Posted November 28, 2023 Solution Share Posted November 28, 2023 Hi @jiale, I just issued a partial refund and let you know in the support ticket. For more visibility, we've been informed by a few users that coupon codes are being reflected on the front-end of the checkout process but the payment is using the full price. We're actively working on fixing this bug. If other users experience this please contact support and we will issue partial refunds for the difference as soon as we can. Quote Link to comment
jiale Posted November 28, 2023 Author Share Posted November 28, 2023 OK，thanks，😀😀 Quote Link to comment
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