Hello,

 

For several weeks, I have been having an issue with my server becoming unresponsive. This happens during a parity sync and when not performing a parity sync. I am unable to ping the IP address and unable to access it remotely or on the machine directly with a keyboard and monitor connected. There is text on screen but they keyboard does not respond. It's like it just freezes. The server will typically be on for about 8-12 hours before hanging.

 

The only way to fix the problem is to hold down the power button until the server shuts down completely, causing an unclean shutdown.

 

I've tried factory resetting the BIOS thinking I might have set something incorrectly, I've moved the flash drive to a USB 2.0 port, I'm not sure what's causing the issue, but I'm afraid these constant unclean shutdowns will wreak havoc on my HDDs. 

 

Specs:

Flash Drive - SAMSUNG MUF-64AB/AM FIT Plus 64GB - 300MB/s USB 3.1 Flash Drive, Black/Sliver

Processor - Intel Core i9-13900K 3GHz 24-Core Processor

Motherboard - MSI MAG Z790 TOMAHAWK WIFI ATX LGA1700

RAM - 2x Corsair Vengeance 64GB DDR5-6000 CL40

Power Supply - Corsair RM850x 850W

 

I've attached my logs as well.

 

TIA

 

syslog-previous syslog

Unfortunately there's nothing relevant logged that I can see, this usually points to a hardware issue, one thing you can try is to boot the server in safe mode with all docker/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one.

On 1/30/2024 at 10:03 AM, JorgeB said:

Unfortunately there's nothing relevant logged that I can see, this usually points to a hardware issue, one thing you can try is to boot the server in safe mode with all docker/VMs disabled, let it run as a basic NAS for a few days, if it still crashes it's likely a hardware problem, if it doesn't start turning on the other services one by one.

Thanks for the reply. Is it possible it could be the flash drive? Lately, I've been having issues with my PC booting into the flash drive, it requires a few reboots before it's detected.

 

Sometimes it boots into an all black screen that I have to try a shut down then boot again. Other times it boots into BIOS, and sometimes boots into Unraid directly. 

 

I'm thinking either a flash drive issue, or mobo issue? But if my understanding is correct, Unraid runs entirely in memory after initial boot, so the most likely cause is probably the motherboard, right?

 

Are there any tests I can perform to isolate the hardware failure?

25 minutes ago, stephenmoore33 said:

Is it possible it could be the flash drive?

Won't say it's not possible but usually flash drive issues get logged.

 

25 minutes ago, stephenmoore33 said:

Are there any tests I can perform to isolate the hardware failure?

Try running with just one stick of RAM, if the same try the other one, that will basically rule out the RAM, and it's the easiest to test, for the remaining components you'd need to start swapping parts around.