Cold startup issues with QNAP TL-D800S, which uses ASM1164

[eehobbyist]

I'm using a QNAP JBOD device, the TL-D800S.  This using the QXP-800eS-A1164 SATA expansion card which is based on the ASM1164.  I have the expansion card for the interface in an HP Prodesk 600 G6 SFF i7-10700 with 32GB RAM.

 

On a cold power up, there are drives in the array that don't seem to get recognized, they show up as unattached.  If I do a hot unplug and plug, they then get recognized and I'm able to start the array.

 

I'm new to UnRaid, but the array is working great once it starts, until a power down.  I have the autostart option set to yes in Disk Setting in Unraid.

 

Any ideas on how I might fix this?  I'm an UnRaid newbie, only have had my system up for about a week.  Any help is appreciated. 

[JorgeB]

Please post the diagnostics after a cold start.
 

[eehobbyist]

On 3/19/2024 at 3:56 AM, JorgeB said:

Please post the diagnostics after a cold start.
 

JorgeB, thanks for offering assistance!

 

The attached diagnostics file was after I perform a startup as suggested by QNAP.

 

I start the TL-D800S JBOD first.  I let it finish its' boot sequence where it recognizes the interfaces.  I then power up the HP Prodesk 600 G6 SFF.  I see the LED's on the front of the QNAP change to green during the early portion of the boot process, for any of the bays with a drive installed.  When I look at the array after logging into the web interface on Unraid, I see the array drives as not recognized, even though the LED's on the QNAP are green.  I then pulled the five drives in the array.  After seeing all the green LED's go away, I reinserted the drives.  The drives show up in the array under unraid shortly after, then followed by me being able to manually start the array.  After starting the array I downloaded the diagnostics.

 

I've read in the forums, where several others seem to have this issue with this QNAP JBOD device.  I'm sure several of us would be overjoyed if you helped solve this!

 

Thanks,     Brian

tower-diagnostics-20240320-1947.zip

[JorgeB]

Mar 20 19:42:53 Tower kernel: ata28: found unknown device (class 0)
Mar 20 19:42:53 Tower kernel: ata28: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
Mar 20 19:42:53 Tower kernel: ata28: link online but 1 devices misclassified, retrying
Mar 20 19:42:53 Tower kernel: ata28: reset failed (errno=-11), retrying in 10 secs
Mar 20 19:43:03 Tower kernel: ata28: SATA link down (SStatus 0 SControl 310)
Mar 20 19:43:03 Tower kernel: ata28: limiting SATA link speed to 1.5 Gbps
Mar 20 19:43:04 Tower kernel: ata28: SATA link down (SStatus 0 SControl 310)
Mar 20 19:43:47 Tower kernel: ata28: SATA link down (SStatus 0 SControl 300)
Mar 20 19:44:06 Tower kernel: ata28: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
Mar 20 19:44:06 Tower kernel: ata28.00: unsupported device, disabling
Mar 20 19:44:06 Tower kernel: ata28.00: disable device

 

I see the error, but not what is causing it.

 

12 hours ago, eehobbyist said:

I've read in the forums, where several others seem to have this issue with this QNAP JBOD device.

I'm afraid it may be something specif to the enclosure or the controller, do you have the cables to try that controller with a stand alone disk?

[eehobbyist]

Jorge,

 

Thanks for the efforts.  No, I do not have cables to try the controller with a stand alone disk.  I'd need to go buy them.

 

I think my next avenue is to open a ticket with QNAP.  This enclosure is supposed to work with Linux... not sure what they'll think about it when Linux is there, but with Unraid.  I think this might be the best option.  Unfortunately this means I have to get serial numbers, etc off the QNAP, which I think are on stickers on the bottom of the unit.  So, I need to pull it out of my networking closet.  This may take a day or two, as I have other things I must finish.  Then will likely take some time from QNAP once I get the support ticket entered.

 

If you have any other ideas of things I might try... I'm willing to try pretty much anything.  I do appreciate the help, and will include what you've found in my communications with QNAP!

 

Thanks so much for the help!  I'll let you and others know how I make out with QNAP.

 

Again, if you have any ideas of things I should try, I would be happy to do so.