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Random crashes with no information written to the logs

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Hi, I've been struggling lately with my unRAID server. It used to work fine, but a month ago it started rebooting randomly. Sometimes the server is up for 10 hours straight, sometime only for 10 minutes. I have no clue what's going on, neither have I found something specific that triggers a reboot.

 

I only started to get "Unclean Shutdown Detected" message a week ago. I decided I will not leave the server on until I have addressed this issue.

 

Things I've tried:

- Updating from 6.12.7 to .8 to .9 and finally to .10.

- Replacing the PSU for a new one (Corsair RM750e).

- Reseating all the cables in the servers.

- Plugging the power cable to directly to the wall instead of my UPS.

- Running the server without docker and VM services on.

- Monitoring temperatures and they are all fine.

 

I'd greatly appreciate any guidance on this problem. Please find attached my diagnostics.zip

cygnus-diagnostics-20240407-1811.zip

Edited by Aerysv

Solved by Aerysv

  • Community Expert

Server rebooting on its own, versus crashing or hanging, is almost always a hardware problem.

  • Author
2 hours ago, JorgeB said:

Server rebooting on its own, versus crashing or hanging, is almost always a hardware problem.

So the solution is just swapping out parts until it no longer crashes?

  • Aerysv changed the title to Random crashes with no information written to the logs
  • Community Expert

Basically yes, since you have more than one RAM stick, you can try using just one, if the same try a different one, that will basically rule out the RAM.

  • Author
5 hours ago, JorgeB said:

Basically yes, since you have more than one RAM stick, you can try using just one, if the same try a different one, that will basically rule out the RAM.

 

So I did this and the server still crashes after trying two different sticks (one at a time). As I have already changed the PSU, I will try next a different board. I hope that fixes it :(

  • 2 weeks later...
  • Author

I still haven't solved the issue. I've changed the PSU, the motherboard and all sata cables, but the server keeps having unclean reboots.

I had a lot of issues like this, my advice might not be the best, but downgrading to 6.11.5 solved all my issues.

  • 2 weeks later...
  • Author
  • Solution

After replacing every part in the server, but the CPU, the culprit turned out to be the USB drive. I replaced it, and the crashes stopped right away.

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