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[6.12.10] Unraid server keeps randomly rebooting and I cannot figure out why

Featured Replies

Hi All,

 

What has been a pretty stable system for me for the past decade+ is starting to have some issues. It keeps randomly rebooting and lately the frequency of reboots has increased. I'm not sure what is happening and have finally beaten down enough to create a post here and ask for help.

 

I'm hoping someone can review my diagnostic file and let me know if you see anything that pops out as to what might be causing the reboots. It started while I was 6.11.5 and I upgraded to 6.12.10 a few weeks ago to see if that would help things but it has not.

 

I am using some WD WDC_WD30EFRX and Seagate ST4000VN008 disks with a single Parity. Nothing special with my setup, no add-on cards either. I had a USB drive failure about half a year or so ago and after replacing the USB it was smooth sailing until this past month or so.

 

I hope something glaringly obvious can be found in the diagnostics that I just can't catch myself. Thank you very much for any help!

watchtower-diagnostics-20240730-2040.zip

  • Community Expert

Server rebooting by itself is almost always a hardware issue, start by running memtest, if nothing is found try a different PSU.

  • Author
4 hours ago, JorgeB said:

Server rebooting by itself is almost always a hardware issue, start by running memtest, if nothing is found try a different PSU.

Thank you. If I find that the system reboots while memtest is running is that further indication that a bad PSU is likely the culprit?

  • Community Expert

It is a confirmation that it's a hardware problem, if you have multiple RAM sticks try running it with just one, if the same try a different one, that will basically rule out the RAM.

  • Author
On 7/31/2024 at 9:34 AM, JorgeB said:

It is a confirmation that it's a hardware problem, if you have multiple RAM sticks try running it with just one, if the same try a different one, that will basically rule out the RAM.

So the RAM tests all passed. I swapped out the PSU today and it rebooted again after about just over an hour of uptime.

 

Any advice on what I should look at next? Will the diagnostic logs be able to pinpoint what is happening?

 

One other thing of note is that the server name (under settings/Identification) keeps reverting to  'Tower' even though I've had it changed for years. Each time I change it back it randomly switches back to the default name.

 

Thanks.

Edited by Tony_YYZ

  • Community Expert
7 hours ago, Tony_YYZ said:

Any advice on what I should look at next? Will the diagnostic logs be able to pinpoint what is happening?

Not usually, did you try with just one stick as mentioned?

 

Could also be board or CPU

  • Author
17 hours ago, JorgeB said:

Not usually, did you try with just one stick as mentioned?

 

Could also be board or CPU

I did. It restarted several times with both sticks in individually. I ordered two new sticks which will arrive tomorrow.

 

Also, I backed up my flash drive and restored it to another USB. I booted the server with that new usb and watched the uptime, it still restarted a few times before I powered it down again.

 

I'm at a loss.

  • Community Expert
6 hours ago, Tony_YYZ said:

It restarted several times with both sticks in individually

That suggests the RAM is not the problem, could also be board or CPU

  • Author
On 8/6/2024 at 3:55 AM, JorgeB said:

That suggests the RAM is not the problem, could also be board or CPU

It’s looking more and more like this is the case. I setup a live boot instance of Ubuntu on a USB key and had the server run with that. The reboots persisted. It’s possible the CPU or Motherboard are finally giving up after a decade+ of running 24/7.

 

Looks like I’ll have to start spec’ing out a more modern build.

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