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Server reboots randomly after upgrade to v7

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Hello,

 

I've been running Unraid since August 2024 without any problems, and started having a lot of issues when I updated the server on 11/01.

 

The update went smoothly and the server was running fine for 24 hours, but after I rebooted the server on the 12th it became unusable.

 

The server is always rebooting without any warning. I've noticed this because the server would not come back online after I've requested the reboot through the UI. When I connected the monitor, it was stuck on a loop where it would reboot at some point during the booting process (seems that it was triggered when the graphics would change to the high resolution mode.

 

I've shut down the server, hard rebooted, and eventually came back up, but it would only stay up for 15 minutes until it happened the same behaviour.

 

I've tested the RAM and it seemed fine. Both the motherboard and PSU were purchased in August, so I would be surprised if this is a hardware issue, but I can install Windows or other OS on a separate drive to stress test the server.

 

I'm attaching the log files, and what I've noticed that there are some entries right before everything breaks:

Unraid kernel: usb 1-11-port2: disabled by hub (EMI?), re-enabling...

 

I've tried unplugging all the USB devices, and the server managed to stay up for almost two hours. I closed the case, rebooted and the server got stuck again in the same boot loop.

 

What might be causing this issue? Can it be some change in Unraid v7 or is this hardware failure that happened at the same time as the update?

 

Thank you for your help

 

syslog-192.168.1.8.log unraid-diagnostics-20250113-2231.zip unraid-diagnostics-20250113-2218.zip unraid-diagnostics-20250113-2214.zip

  • Community Expert

Server rebooting by itself is almost always hardware related, please downgrade to the previous known good release and retest to confirm if it's still stable there, upgrade could have been a coicnidence.

  • 2 weeks later...
  • Author

Hello

After extensive tests with a Windows installation and moving cables around, it stopped happening.

Not really sure what was the cause but might have been a not well connected cable causing the PSU to drop power or something.

It's been running fine for the past 5 days even after manual restarts.

Thank you for the attention

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