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Unraid becomes unresponsive and I have to force shutdown

Featured Replies

  • Community Expert

Hi! It happened last night, last time was 2 months ago.

 

Unraid becomes unresponsive: Dashboard, Dockers, everything. Didn't seem to find anything in the diagnostics. I enabled the syslog last time.

 

I attached the diagnostics and latest syslog info between the moment it happened and the moment I restarted it.

 

Any help? That's becoming much of an issue, especially when I'm not home to restart it.

 

Thanks!

 

 

unraid-diagnostics-20250314-0727.zip syslog-20240314.log

  • Community Expert

That syslog shows simultaneous issues with the HBA, the NIC, and the flash drive, any of them can cause the server to stop responding, but strange seeing them all together, and to me that points to some hardware issue.

  • Author
  • Community Expert

Thank you for the reply. Do you have any idea of what it can be, or any way to start troubleshooting?

 

Could it be because I'm on an AMD system? I know those had trouble with C-state, but I made the necessary changes. Maybe I should turn it off completely.

  • Community Expert
25 minutes ago, Remy4409 said:

Could it be because I'm on an AMD system?

Don't think so just becuase it's AMD, for all 3 things happening at the same time, the board or its BIOS could be a suspect, but try disabling C-Sates and retest.

  • 3 weeks later...
  • Author
  • Community Expert
On 3/14/2025 at 2:56 PM, JorgeB said:

Don't think so just becuase it's AMD, for all 3 things happening at the same time, the board or its BIOS could be a suspect, but try disabling C-Sates and retest.

Hi! So 3 weeks later it happened again, and the log seems to be more explicit.

 

Is there anything in there that could narrow down the issue?

 

Big thank you in advance!

 

 

LOG.txt

  • Community Expert

There's a NIC issue logged, try a different NIC if available, ideally not Realtek.

  • Author
  • Community Expert
Just now, JorgeB said:

There's a NIC issue logged, try a different NIC if available, ideally not Realtek.

It's the only one I have on the motherboard. Maybe I'll try updating the BIOS. Maybe locking it to 1Gbps instead of 2.5?

  • Community Expert

It's worth a try.

  • 4 weeks later...
  • Author
  • Community Expert
On 4/2/2025 at 11:29 AM, JorgeB said:

There's a NIC issue logged, try a different NIC if available, ideally not Realtek.

Just checked the most recent log, seems like the network driver installed is the r8169, but the Realtek chip on my motherboard is an RTL8125BG, should I install the r8125 driver from the community apps?

  • Community Expert

The r8169 is the correct in-tree driver for that NIC, but you can test with the Realtek out-of-tree driver to see if it makes any difference.

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