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Update beyond 7.0.0 fails and leaves the Server CPU pinned and unable to reboot

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I have a mini unraid server. It's a backup so, modest hardware, just a mini ryzen 9 box, but it works great. I've run into a problem. When I tried to update it beyond 7.0 it would appear to finish, but then it would not reflect the update, a couple of cores would be pinned, it would refuse to reboot or shutdown. It still responds, works as a file server and all my docker apps are good. But the only way to fix this is literally go unplug it. No command. No killing of PIDs will help (well none of the ones I killed). It also refuses to download the diagnostics file in this state. I'll force it off and on. Which triggers an 18 hour parity check and then download and post the diagnostics. But this is frustrating. Are there other ways of updating beyond clicking the icon in the upper right, checking for updates and following through? My main unRaid has no issues. This little box has failed with every, single, point release beyond 7.0.0. I keep trying, but it keeps failing.

Any ideas?

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Solved by JorgeB

  • Community Expert

15 hours ago, kteach said:

When I tried to update it beyond 7.0

Do you mean 7.1 or even 7.0.1?

  • Author

Starting with 7.0.1 it has done this pattern. I had hopes for 7.1 but I just tried 7.1.2. Same thing it does not complete, but the update window closes. It becomes unresponsive to certain commands like restart or shutdown. It keeps a couple of cores pinned. It will not let me shutdown the array, etc. However, I just force shutdown (like physically unplug replug) . Now, it's back up. perfectly responsive. I can send the diagnostics, shutdown or spin up the array. Etc.

So I am stuck at 7.0.0

I can' move to 7.0.1 nor 7.1.2, nor anything in between.

Ideas?

  • Community Expert

Does it happen if you disable docker and VM services?

  • Author

Yes, sadly.

  • Community Expert

Try booting in safe mode with both services still disabled, if you still get that try booting with a new flash drive using a stock install, no key needed.

  • Author

So it hangs trying to reboot in safe mode. I forced it off again. After reboot in indicates "Array Stopped•Autostart disabledSystem running in safe mode" with VM and Docker service not running. With the array not running, and confirmed, I tried an update again. This time with 7.1.3 and it just hangs here till till the window dissapears. About 20 minutes. Then if I check the CPU, it's the same story. I'm not sure what you mean by running from a new flash drive with a stock install. Like start from scratch? This runs perfect, as far as I can tell on 7.0.0. I would rather not rebuild all my docker apps, etc. Can you clarify? Thanks.

stuck here.png

  • Community Expert
  • Solution
1 hour ago, kteach said:

I'm not sure what you mean by running from a new flash drive with a stock install. Like start from scratch?

Yes, just to text the update with the same server, it will confirm if there's a config issue, but it could also be a flash drive problem, see if you can get at least the syslog when it gets stuck:

cp /var/log/syslog /boot/syslog.txt

  • Author

Boots into a fresh 7.1.3 no problem. So, it might be the flash drive? I don't recall the last flash backup I've done. I'll see if I can boot up in the old key, back up, then reflash this usb key with the backup.

fresh.png

  • Author

I found a backup .zip of the usb. Created a new USB. It boots. I updated to 7.1.3. Restarted everything. So it was a bad USB. Wow. Thanks for all the help!

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